Dispatcher Technical Services
il y a 7 jours
The Dispatcher Technical Services will work directly with customers and internal departments to meet the service needs for our product line.
**Main Responsibilities & Tasks**:
- Assist in scheduling field service onsite visits and work with customers to ensure all requirements are met prior to all the needed service activities (installation, maintenance visit,)
- Following and adjustment of the scheduled interventions
- Be aware about the Security Plan by the customers and coordination of the needed documents
- Handling SO and Dispatching tech/equip by using the current Field Management System (BlueFolder-SAP)
- Review and report on engineer inventory levels:
- Coordination with Customer Service and Back-Office
- Follow-up delivery time of spare parts
- Contribute on the KPI’s concerning the svc activities
- Follow-up with Customer Service of all new equipment's deliveries
**Qualifications & Skills**:
- High school diploma required, associate’s degree in business preferred
- 2+ years’ experience in a customer service role
- Knowledge in pharma/biopharma or medical devices industry
- Strong written and oral communication along with ability to deal effectively with customers in a professional manner
- Strong ability to multi-task
- Experience with field service organizations preferred
- Working in close collaboration with all teams
- Be able to work with CRM (BlueFolder), ERP (SAP) and reporting program (BW / Tableau)
- Fluent in English and French. Spanish and Italian are a real additional value
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