Desktop Support Technician

il y a 1 semaine

Paris e, France Excis Compliance LTD Temps plein

We are seeking an experienced **Desktop Support Technician L2** to provide exceptional IT support to a global companies based in Paris. This role offers a unique opportunity to work in a dynamic environment with cutting-edge technology.

**Key Responsibilities**:

- Provide advanced **Level 2 support** for desktops, laptops, and mobile devices.
- Troubleshoot and resolve issues related to hardware (Lenovo, Dell, HP), software, and peripherals.
- Provide remote support using **Ultraviewer** or similar tools.
- Manage and respond to service tickets through various ticketing systems.
- Offer excellent customer service, ensuring mínimal downtime for users.
- Assist in setting up and troubleshooting basic network issues.
- Collaborate with other IT teams to resolve escalated issues.
- Maintain clear documentation of technical procedures and support tickets.

**Required Qualifications**:

- **2-3 years of experience** in a similar Desktop Support L2 role.
- Proficiency in Windows OS, including installation and troubleshooting.
- Experience working with **Lenovo, Dell, and HP** hardware.
- Familiarity with remote desktop tools such as **Ultraviewer** or similar software.
- Knowledge of any ticketing system (e.g., ServiceNow or others).
- Strong understanding of customer service and ability to handle client-facing situations with professionalism.
- **CompTIA** or other relevant IT certifications are preferred but not mandatory.

**What We Offer**:

- Competitive salary.
- Opportunity to work with a leading global pharmaceutical company.
- Growth opportunities within Excis Compliance Ltd.
- A collaborative and supportive work environment.

**How to Apply**:
**Job Types**: Full-time, Temporary, Permanent
Status: Cadre
Contract length: 12 months

Application Question(s):

- What's your gross salary expectation?
- Do you hold a valid work permit or visa, and are you authorized to work in France without any restrictions?

**Experience**:

- IT: 2 years (required)
- Windows: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- French (required)
- English (required)

License/Certification:

- CompTIA or other relevant IT certifications (required)

Work Location: In person

Application Deadline: 30/09/2024

  • Desktop Support Technician

    il y a 2 semaines

    Paris 08 Élysée, Île-de-France Allied Digital Services, LLC Temps plein

    *Position Title:Deskside Technician – End User Computing*JOB DESCRIPTIONThe position of Deskside Technician – End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.The candidate works on assignments of a diverse scope where analysis of data and...

  • Customer Support Technician

    il y a 4 semaines

    Paris, France Insight Global Temps plein

    Must Haves: A minimum education level of: High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree Preferred).3-4 years’ technical support work experience.Demonstrate excellent verbal and written communication skills.Excellent interpersonal skills for interaction with internal and external staff.Experience troubleshooting hardware/software...

  • Customer Support Technician

    il y a 4 jours

    Paris, France Insight Global Temps plein

    Must Haves: A minimum education level of: High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree Preferred).3-4 years' technical support work experience.Demonstrate excellent verbal and written communication skills.Excellent interpersonal skills for interaction with internal and external staff.Experience troubleshooting hardware/software...

  • Deskside Support Technician L1

    il y a 13 heures

    Paris, France H-Tech Supports Temps plein

    **Overview** **Duties** - Provide first-level technical support for hardware and software issues related to desktop computers, laptops, printers, and peripherals. - Perform regular maintenance on desktop equipment to ensure optimal performance. - Document all support interactions in the ticketing system for tracking purposes. - Collaborate with other IT...

  • Desktop Support Engineer

    il y a 4 jours

    Paris, France Unacademy Temps plein

    Good Experience in Mac Support - Provide first/second level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported incidents. - Install, upgrade, support and troubleshoot XP, Windows...

  • Customer Support Technician

    il y a 4 jours

    Paris, Île-de-France Insight Global Temps plein

    Must Haves:A minimum education level of: High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree Preferred).3-4 years' technical support work experience.Demonstrate excellent verbal and written communication skills.Excellent interpersonal skills for interaction with internal and external staff.Experience troubleshooting hardware/software...

  • Level 2 Support Technician

    il y a 2 semaines

    Paris, France Milestone Technologies Temps plein

    Job Overview As a Level 2 Lab Support Technician, you are responsible for supporting client technology and services located onsite at the customer location. This includes but is not limited to general support of the Windows desktops, server systems as well as Linux devices in a lab environment. This is an internal end-user employee-facing role where your...

  • Desktop Support Engineer

    il y a 14 heures

    Paris, France Sharp Brains Ltd Temps plein

    1- One year Business to Business contract JOB DESCRIPTION - EUC Desktop Onsite & Field Engineer Position Specifications: Designation: EUC Desktop Onsite & Field Engineer L2 Location : Paris (Pret A Manger # 106, rue La Boétie, Paris, 75008) Experience: 5-8 Years Language : English & French languages Position Profile: **Job Types**: Full-time,...

  • Desktop Support Engineer

    il y a 3 jours

    Paris, France Ampstek Temps plein

    OverviewLocation: Paris, FranceJob Type: ContractRequired SkillsMore than 8 years of experience in desktop support; competent in computer hardware break fix.EU citizen with basis travel to Brussels; competent in software Windows 11, Microsoft 365, etc.; break fix.Perform installation, configuration and deployment of operating systems and standard software on...

  • IT Desktop Support

    il y a 5 jours

    Paris, Île-de-France Infosys Temps plein

    Job Title:IT Desktop Support EngineerLocation:137 Rue du Faubourg du Temple, 75010 Paris, FranceDuration:12-Month Contract (Extendable)Job Type:Onsite | Monday to FridayContract Type:EOR (Employer of Record)Salary:2800 Euros per monthLanguage Requirement:Fluent in English and FrenchJob Summary:We are seeking an experienced IT Desktop / End User Support...