Desktop Support Technician

il y a 1 jour

Paris e, France Excis Compliance LTD Temps plein

We are seeking an experienced **Desktop Support Technician L2** to provide exceptional IT support to a global companies based in Paris. This role offers a unique opportunity to work in a dynamic environment with cutting-edge technology.

**Key Responsibilities**:

- Provide advanced **Level 2 support** for desktops, laptops, and mobile devices.
- Troubleshoot and resolve issues related to hardware (Lenovo, Dell, HP), software, and peripherals.
- Provide remote support using **Ultraviewer** or similar tools.
- Manage and respond to service tickets through various ticketing systems.
- Offer excellent customer service, ensuring mínimal downtime for users.
- Assist in setting up and troubleshooting basic network issues.
- Collaborate with other IT teams to resolve escalated issues.
- Maintain clear documentation of technical procedures and support tickets.

**Required Qualifications**:

- **2-3 years of experience** in a similar Desktop Support L2 role.
- Proficiency in Windows OS, including installation and troubleshooting.
- Experience working with **Lenovo, Dell, and HP** hardware.
- Familiarity with remote desktop tools such as **Ultraviewer** or similar software.
- Knowledge of any ticketing system (e.g., ServiceNow or others).
- Strong understanding of customer service and ability to handle client-facing situations with professionalism.
- **CompTIA** or other relevant IT certifications are preferred but not mandatory.

**What We Offer**:

- Competitive salary.
- Opportunity to work with a leading global pharmaceutical company.
- Growth opportunities within Excis Compliance Ltd.
- A collaborative and supportive work environment.

**How to Apply**:
**Job Types**: Full-time, Temporary, Permanent
Status: Cadre
Contract length: 12 months

Application Question(s):

- What's your gross salary expectation?
- Do you hold a valid work permit or visa, and are you authorized to work in France without any restrictions?

**Experience**:

- IT: 2 years (required)
- Windows: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- French (required)
- English (required)

License/Certification:

- CompTIA or other relevant IT certifications (required)

Work Location: In person

Application Deadline: 30/09/2024

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