IT Ops Technician

**PARIS /** **G&A - 14017 - CORE TECH IT /** **APPRENTICESHIP** **/ ON-SITE** - Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections. Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world - Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, Singapore or at home - everyone has a voice that is valued. Whatever your background, wherever you’re from - we want you to join the conversation. Let’s talk. **The mission**: - The IT Ops technician apprentice role is to support the IT Team on all operational aspects to guarantee day to day running and improvement of Aircall’s IT Core systems and network. Reporting to the IT Ops Manager and in strong collaboration with other member of the IT Core Team (IT Director, IT Support, IT Systems Admin, IT Sec) this position will allow the IT Ops technician to contribute to hardware and network operations, logistics, documentation, L2 support and project around IT Core systems **Key topics covered by the apprenticeship**: - **Hardware**: - IT Hardware stock management: onboarding/offboarding follow-up, stock inventory, orders follow-up, reset and cleaning for Spare, recycling, etc - on site for Paris office and with local contacts/partners for other offices - Personal Device management: MDM solutions administration, enrollment audit and remediation, laptops inventory, new features implementations, L2 end-user support - Shared Devices management: maintenance of printers, TVs, conferencing systems, etc - ** Network**: - Network management: administration and monitoring, technical operations realisation or supervision with our partners, L2 end user support - Paris Office badge management: create, replace, deactivate Paris badges - ** Transversal**: - Users documentation and related communications when necessary (ex: new major feature, update guidelines, etc) - IT Operations processes/ procedures documentation, for exemple IT Support Macbook procedures - Incident management procedures to ensure all incidents around IT Core services are addressed appropriately - Audits on existing systems by running reports and providing analyses of outputs - Collaboration with internal team to automate/optimize IT processes - ** Type of project on which the IT Ops technician will contribute**: - Renewal of Paris office network: install and configure appliances, update documentation - Implementation of the technical stack to manage Windows laptops: Azure AD + Intune configuration and administration, IT procedures, users training **A little more about you**: - Rigorous and organised - Ability to troubleshoot and diagnose problems - Skilled at working within a dynamic, team-oriented, collaborative environment - Strong interpersonal and oral communication - Adept at reading, writing, and interpreting technical documentation and procedure manuals - Ability to present ideas and solutions in user-friendly language - Self-motivated and directed - Attention to detail - Critical thinking **Experience**: - Experience in the IT domain (networks, system administrations, etc) - Fluent in French and English - Technical knowledge on Network (VPN, VLAN, Unifi solution) and Hardware Management system is a plus (Intune, Jamf) - Demonstrable record of technical configuration, process, security minded and change documentation **About us**: - We are leading a fast -and very exciting - international growth - Our culture is the power of communication - We are customer obsessed - We're bold and encourage taking smart risks - We look for excellence in everything we do and everyone we hire - We work together and know that 1+1 > 2 - We trust -and are committed to - each other Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality. Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights. We’re creating a place where great people trust one another and thrive together. People flourish at Aircall and now is the time to be part of the team and the journey we’re on. **Why join us?** Key moment to join Aircall in terms of growth and opportunities - ️ Our people matter, work-life balance is important at Aircall - Fast-learning environment, entrepreneurial and strong team spirit - 45+ Nationalities: cosmopolite & multi-cultural mindset - Competitive salary package & benefits DE&I Statement: - At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey. We pride ourselves on promoting active inclusion within our business to fos