Senior Customer Success Manager

**SightCall** is and enterprise video cloud platform, blending digital and physical worlds into real-time collaborative environment to empowering workforce in digital transformation and increasing customer satisfaction while reducing spend.Our solution provides a complete set of APIs, SDKs, and out-of-the-box apps that enhance enterprise processes for organizations such as Allianz, AXA, Koenig & Bauer, GE Healthcare and Siemens.

We’re a scaling SaaS company with great people, a great product, and great customers; you’ll have significant accountability from day one, and play an important part in SightCall’s continued growth.
As a global business, SightCall’s offices span across Frankfurt, Paris, London, Boston, San Francisco and Singapore.
In a connected mobile-first world, businesses leveraging SightCall can see what their customers see and guide them remotely in real-time.

*
The position is based in France (hybrid mode).*

*
What you’ll be doing: *
- Be your customers’ main point of contact and trusted advisor
- Understand customer outcomes by communicating with customers, analyze customer goals, metrics, gather other feedback from various client teams
- Partner with Account Executives to provide excellent customer experience and ensure commercial alignment
- Drive feature adoption with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives
- Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and SightCall
- Proactively analyze your customer product usage to identify opportunities and risks to account health
- Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events and Business
- Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
- In addition to being a dedicated contact for product training inquiries, and non
- technical support, you will coordinate with other SightCall teams including Technical Support, Solution Engineers and Executive Sponsors to ensure your customers receive the support they need simply and seamlessly
- Work with Account Executives, Solution Engineers and Architects to seamlessly transition clients into their onboarding activities.
- You will likely spend time onsite with customers and may travel [internationally]

**What you’ll bring to the table**:
There isn’t a standard mould for who we hire, but there are common qualities we are looking for:

- You have experience of working in SaaS and/or with the client ‘business side’
- You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow-up Customers and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
- You can manage multiple projects with demonstrable skills in planning and facilitating meetings and training, conflict resolution, and driving cooperation across stakeholders
- You have a data-driven approach to prioritise your plans and actions
- You can operate effectively with uncertainty and change
- You are driven, self-motivated, enthusiastic and with a “can do” attitude
- You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
- You are known for being a “team player”
- You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities

**Required** **Skills** **and** **Qualifications**:

- Between 2 - 5 years experience in a related field of Customer Success, Technical account Management or Consultancy
- Bachelor’s degree
- Fluency in English and other languages, such as German and French is necessary