Product Portfolio Management Officer

**Job Description**:
**About AXA**

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

**About the entity**

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

- State-of-the-art Data Technology to drive customer experience
- State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
- High-Performing Global Team for stronger partnerships with AXA entities

**Job position pitch**

1/Service Context:
**The Identity Product Portfolio Excellence team**provides product management governance, technical assurance, and execution oversight for the global Identity and Access Management (IAM) product portfolio strategy across a cloud-first, SaaS-based enterprise architecture.

As the Lead of the Global IAM Product Management Office, you will be responsible for driving the strategic vision, execution, and lifecycle management of Identity and Access Management (IAM) products and services across a highly digitalized, international Group with over 160,000 users. Operating in more than 30 countries, the Group depends on secure, compliant, and efficient IAM solutions to support its global business operations.

You will lead a cross-functional office overseeing strategy execution, product governance, compliance, engagement with internal entities, vendor performance, and sustainability in a cloud-first, SaaS-based architecture.2/Service description:
**1. Strategic Planning & Scaled Agile execution planning & performance delivery monitoring**

Define and align the global IAM product roadmap with Group business and digital strategy.

Drive the execution of the IAM strategy in a scaled agile environment, ensuring alignment with program increments, OKRs, and transformation initiatives.

Monitor and report on strategic IAM KPIs and business value delivery.

**2. Product Portfolio Governance management**

Lead global governance of IAM products, ensuring consistency, coherence, and alignment with Group digital product architecture.

Maintain robust governance processes for service quality, compliance, innovation, and continuous improvement.

**3. Stakeholder & Product Engagement Management**

Establish and maintain strong engagement frameworks with Group entities, business lines, and global digital products.

Represent IAM in global forums, ensuring visibility, adoption, and integration with digital and security initiatives.

**4. Vendor Performance & SaaS contractual Oversight**

Manage vendor relationships for IAM solutions in a multi-SaaS, cloud-native ecosystem.

Oversee SLAs, performance metrics, contract compliance, and innovation pipelines with IAM service providers.

**5. Product Lifecycle, Delivery & Quality of Service**

Govern the end-to-end lifecycle of IAM products, from ideation to retirement.

Define and monitor delivery performance, customer satisfaction, and service reliability metrics (QoS, MTTR, availability, etc.).

**6. Product Total Costing & Sustainability oversight**

Define and track IAM product cost models, including forecasting and optimization.

Develop and monitor IAM product carbon footprint reduction strategies in alignment with the Group's sustainability objectives.

**7. Sourcing & Capacity Planning**

Manage resource sourcing strategies (internal, external, near/offshore) in collaboration with HR and procurement.

Ensure adequate capacity and skills availability to support IAM product delivery and evolution.

**8. Compliance & Regulatory Management**

Ensure IAM product compliance with international standards and regulatory requirements, including:

- DORA (Digital Operational Resilience Act)
- ISO/IEC 2700x (Information Security)
- ISO/IEC 4200x (Digital Identity Framework)

Drive alignment with Group security policies,