Clienteling Manager

**General information**:
**Organisation**:Founded in 1945, Pierre Balmain's eponymous house has evolved into a singular union of Parisian couture heritage and 21st-century daring. Always remaining true to its core values of inclusion, empowerment and excellence, today's Balmain is intent on forging fashion's future in a uniquely authentic manner. Compelling, often surprising and always bold, Balmain's offerings rely on an instantly recognizable silhouette, assertive spirit and the powerfully transformative possibilities that only beautiful design and skilled construction can achieve. Constantly seeking exciting, novel and entertaining ways to converse and communicate, Balmain will never shy away from pushing each and every envelope.

Part of Mayhoola, led by the vision of Creative Director Olivier Rousteing, the house's impressive rapid growth and critical success is entirely due to the passionate and talented Balmain family of craftspeople, experts and team members who make each collection possible.

**Reference**:2025-764

**Position description**:
**Category**:
Communication Press Marketing - VIP et Celebrities

**Job title**:
Clienteling Manager H/F

**Contract type**:
Permanent

**Contractual hours**:
Full-time

**Job description**:
As part of the Client Development team, the Clienteling Manager will be responsible for designing and executing high-impact strategies to elevate the client experience across all touchpoints, with a strong focus on events, gifting, in-store tools, and remote engagement.

**CLIENT EVENTS**

Develop the global client event calendar in collaboration with regional teams, leveraging events as a key engagement driver
Define event frequency and typologies to address different client segments (VICs, top clients, prospects, etc.)
Create and maintain a Client Event Playbook with scalable concepts and best practices
Coordinate with regions to identify needs, provide support, and streamline the invitation and follow-up process
Track and analyze event performance by market, store, client type, and segment
Optimize event-related processes and tools, leveraging competitive benchmarks and internal feedback

**GIFTING STRATEGY**

Define the global client gifting strategy and governance, in collaboration with the Client Development Director
Partner with merchandising and communication team to curate the gifting offer, incorporating seasonal and strategic moments
Ensure seamless execution of the gifting process: ordering, production, logistics, and delivery
Coordinate with regional teams to assess needs, communicate guidelines, and manage orders
Monitor the impact of gifting on client engagement and retention KPIs

**IN-STORE TOOLS & CLIENTELING**

Ensure a seamless in-store experience through the effective use of clienteling tools (e.g., B-STYLE)
Drive adoption of tools by partnering with Retail Excellence and regional teams to gather needs and feedback
Collect and prioritize improvement requests in collaboration with tech and innovation teams
Co-develop signature in-store experiences and rituals with Retail Excellence and Communications teams
Support training initiatives to embed a “Trusted Advisor” mindset and elevate client interactions

**Profile**:

- 4-6 years of experience in client engagement, clienteling, or luxury retail strategy
- Strong project management and cross-functional coordination skills
- Organized, flexible and adaptable
- Strategic thinker with hands-on execution capabilities
- Excellent communication and stakeholder management skills
- Fluent in English and French
- Excellent skills in Excel and PowerPoint

**Position location**:
**Job location**:
EMEA, France, Paris