Junior Technician Helpdesk

Junior Technician Helpdesk

**Paris, France**

**Meetic - Tech /**

**Full-Time /**

**Hybrid**

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**Meetic** is the European leader in dating services operating across 21 countries.
- As the source of more than 8 million couples, Meetic works to create the best user experience whether online, mobile or at the many events organized every week across Europe.

A company focusing on a human philosophy, supported by the strength of an international group, our teams develop products with a strong social impact.
- In recent years, Meetic has placed people and sustainability at the center of its focus through concrete actions: such as a green IT approach (reduction of servers, web eco-design, zero plastic...), friendly work environment, emergency leaves, WFH policy, work-life balance etc

**The position**:

- We are seeking a dynamic and motivated individual to fill the position of Helpdesk Support Technician within our technical team.

**Key Responsibilities**:

- Provide technical support to users on Mac and Windows workstations.
- Use the Atlassian Jira Service Management ticketing system to track, document, and resolve user issues.
- Conduct troubleshooting sessions to provide assistance in problem resolution.
- Contribute to the creation and updating of the knowledge base to facilitate the resolution of common issues.
- Collaborate closely with other IT team members to resolve more complex problems.
- Participate in user training to enhance their technical skills and understanding of systems.
- Stay informed about the latest industry trends and best practices through technological vigilance.

**Skills and Qualifications**:

- Good knowledge of Mac and Windows operating systems.
- Excellent problem-solving and communication skills.
- Ability to work in a team and manage multiple tasks simultaneously.
- English professional working proficiency is required
- Certification in a relevant field **would be an asset.**:

- Previous experience as a helpdesk support technician or in a similar role **is a plus.**:

- Experience with the Atlassian Jira Service Management ticketing system or other system **is also a plus.**

**Technical Stack**:

- Google Workspace / Okta / Workspace One / Atlassian Jira and Confluence, and many more to discover.

**What we offer**:

- Operate in an international and multicultural environment
- A gorgeous working environment in the heart of Paris, spacious and modern office, rooftop, close to transport and amenities
- Many quality moments of sharing: office activities, summer party, team buildings
- Competitive package in line with the market
- Enjoy work-life balance
- Edenred lunch vouchers
- Classpass gym discounts
- Premium healthcare coverage with WTW
- Use our products free of charge

**Tech environment**:

- Learn through e-learning, conferences, Meetups and sharing sessions
- Agile, collaborative, stimulating and dynamic work environment
- Tech Culture: crafts, autonomy and knowledge sharing
- Express your creativity by participating in our hackathons
- Work for a product with a high societal impact

**Hiring Process**:

- A first conversation with a recruiter from the HR team (30 min Zoom interview)
- A meeting with **Damien** (Senior Manager Systems and Support) and **Guillaume** (Helpdesk Technician) (60 min onsite interview)
- A final interview with **Belinda** (Senior People Manager) and **Damien** (45-60 min Zoom interview)

On your initial days, the HR Team and your team will make sure you start under excellent conditions.

**Practical information**:

- Contract start: As soon as you are ready
- Location: 53 Rue de Châteaudun, Paris 75009
- Work From Home policy: Hybrid, 3 days at the office per week required
- Contract: CDI / Full Time
- Meetic is an employer that respects equal opportunities and diversity.