Customer Care Manager

il y a 4 jours

Paris, France Formitable Temps plein

France, Île-de-France, Paris
DESCRIPTION
Our Team
As a customer care team, we are responsible for our clients’ satisfaction when they need assistance with our product. We are also the bridge between clients and product team for influencing the product road-map.
Your Role
As a Customer Care Manager, your responsibility is to offer the best experience to our customers through both synchronous and asynchronous interventions, in order to increase customer satisfaction.
Key Missions
You represent Zenchef as a friendly and helpful expert in all customer interactions, while maintaining the company's image and reputation.
You develop in-depth knowledge about Zenchef products to be able to provide accurate and effective support to customers.
You process customer tickets, calls (inbound & outbound) and messagings, focusing on a quick and successful resolution.
You contribute to the enrichment of the knowledge base with new information, including customer feedback and insights.
You collect and provide feedback insights based on customer needs and requests in order to feed the product road-map.

**REQUIREMENTS**:
**What we’re looking for**:
You already have experience in customer relations.
You are able to synthesize, and you can efficiently process a large volume of requests by targeting and responding quickly.
Solution-driven, you can suggest solutions to enhance the customer support experience and take initiatives.zz
Patient and pedagogue, you are able to drive customers clearly to solve a request.
You are fluent in both French & English (read, write & speak).
You’ll be our rock star if
You already have experience in Food Tech
You speak a third language (German, Italian, Portuguese, Spanish or Dutch)
What we offer
- Quarterly events (Paris)
- 4 months working abroad
- Moving day
- Sabbatical options
- €50 Wellbeing budget per month via YourCampus
- Mental Health support via Moka.care
- Light and bright office in Paris’ 17th Arrondissement and in Praça do Principe Real in Lisbon
- Food Tattoo
- Lunch allowance
- €1000 Dine out Referral Bonus
- Commuting expenses
- Volunteer “Dining Out Initiative”
- Birthday Lunch
- Remote working options

About Zenchef
At Zenchef, we empower over 19,000 European restaurants. Our platform streamlines reservations, optimizes tables, and fosters lasting connections. With a suite of features that enhance the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people to the table.
Our Values
At Zenchef, our core values—Craft, Thrive, and Heart—shape our journey. We are dedicated craftspeople, seamlessly blending ownership and hospitality, prioritizing quality, and continually evolving. Leadership, growth, and a long-term vision collectively steer our decisions, fostering an environment where everyone can flourish. Rooted in trust and compassion, we not only celebrate unity but also cherish the moments we share together.
We are an equal-opportunity company, and we are committed to building a diverse team that feels welcome in our workplace. We do not discriminate on the basis of race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for a more successful company.

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