Cloud Solution Architect

With over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

We are looking for a Cloud Solution Architect (CSA), specializing in Security and Identity who is passionate about driving our customers’ security transformation across their on-premises estate as well as on the Microsoft Azure and Microsoft 365 Platforms. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
**Customer Centricity**:

- Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
- Customer/Partner Insights - Provide feedback & insights from customers/partners.
- Be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
- Land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Threat Protection, ID + Identity and Access Management and Cloud Security.

**Business Impact**:

- Position and deliver solutions that drive Security product usage and develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
- Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits “Secure by Design” framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability, and reliability upon deployment.

**Technical Leadership**:

- Learn It All - Align individual skilling to team/area demands & Customer Success goals
- Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.
- Run Architectural Design Session to build a plan for implementing the solution - governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production
- Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.

The role requires working 80% onsite.

**Qualifications**:
**Required Qualifications**
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field recent relevant in cyber security, cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting
- OR equivalent experience.
- Breadth of technical experience and knowledge in architecture design, with depth / Subject Matter Expertise in identity.
- Business level or fluency in French and English
- Comprehensive knowledge and skills across Active Directory and Microsoft Entra ID in terms of Identity and Access Management solutions, including Entra ID on premises / hybrid solutions

**Preferred Qualifications**:

- The technical aptitude and experience to learn new cloud security technologies and understand relevant cloud security market trends and knowledge of competitive Landscape: of cloud security platforms and competitors; Subject Matter Expertise in two or more of the following security solutions:

- Comprehensive knowledge and skills on Certificate Services (PKI)
- MS Certs SC200, SC300 (Identity), AZ500.
- Technical preferences in one or more of the following categories:

- Enterprise-scale technical experience and experience to learn new cl