Senior Technical Project Manager, Professional

MongoDB Professional Services (PS) works with customers of all shapes and sizes, in all verticals, from tier-1 banks to small web startups, on a variety of exciting use cases. This role solves technically sophisticated problems, gains incredible cross-stack experience, works with top-notch people in the business, networks with industry leaders, and sees new places - all in a day's work **Position Expectations**: - Agile mindset with an understanding of SCRUM/Kanban processes - Able to support a project team consisting of onsite, co-located and remote team members - Be able to proactively identify and remove impediments - Manage project risks and issues - Define and refine project team's "Way of Working" - Streamline communications between the project team and project stakeholders - Able to manage expectations of project stakeholders, where the majority are leaders within the organization - Operate in a small, dynamic, fast-growing team, able to be self-sufficient with an ability to have a can-do attitude and make oneself accountable - Act as a liaison between the customer, project team and the rest of MongoDB (sales, customer success, support, product and engineering) throughout an engagement - Create plans and priorities for both project delivery and customer resources. Guide customer as well as project team members to a successful business outcome by managing the client relationship and setting and managing customer expectations during implementations - Establish and lead recurring project status or governance meetings, including preparation of materials and working with customer project manager and key internal and external stakeholders to review key project information and maintain visibility and accountability - Periodically report, in a concise and actionable manner, project status both internally as well as to the customer and document project progress as per established best practices (meeting minutes, project plan updates, weekly status reports) - Manage escalations or critical situations - Assist with scoping of solution and project scope definition - Adopt a consultative and prescriptive approach that inspires trust and confidence - Be intrigued by the possibilities of genAI to assist in accelerating the delivery of projects **Requirements**: - 5+ years of project management experience with enterprise-scale software solutions, large-scale software engineering or consulting services delivery experience preferred - Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner) - Demonstrated belief in the power of stakeholder management and communications; track record of affecting change through stakeholder engagement - Services delivery experience with development or operation teams is a plus - Ability to travel and work on customer sites for a number of continuous weeks **Nice-to-have skills**: - Experience as a SCRUM master - Experience in managing projects with a high degree of uncertainty (research and innovation) - Experience with JIRA / Project tools To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world MongoDB is an equal opportunities employer.