Eu Café Operations Lead

**EU Café Operations Lead**
Brussels or Paris (with regular travel between locations)
Full-time, **open-ended contract (CDI)** under Belgian or French labor law
Start date: as soon as possible

**About BUDDY BUDDY**

We’re BUDDY BUDDY — a specialty coffee and organic nut butter brand based in Brussels, Paris, and soon New York. We combine craftsmanship, design, and warm hospitality in everything we do. Our cafés are known for their consistency, detail, and good vibes — and now we’re hiring the right person to take full ownership of day-to-day operations in Europe.

**The Role**

We’re looking for an **EU Café Operations Lead** to oversee and elevate our cafés in Brussels and Paris. You’ll work closely with store managers to ensure smooth daily operations, team performance, and consistently excellent customer experience. This is a strategic yet hands-on role — perfect for someone who leads with structure, solves problems quickly, and keeps teams engaged and accountable.

You’ll support managers with hiring, training, scheduling, payroll, and supplier coordination, while also ensuring consistency across both locations in tools, service, and operational standards. When needed, you step in — whether it’s resolving an urgent issue, covering a shift, or rolling out a seasonal menu. You’ll act as the founders’ trusted operational point of contact for all EU café matters.

**Key Responsibilities**
- Lead and support café teams and managers in Brussels and Paris
- Oversee daily operations, check-ins, and key performance indicators (sales, reviews, staffing)
- Maintain high standards in quality, service, and brand consistency
- Assist managers with recruitment, onboarding, and training
- Support scheduling, payroll, and compliance with local labor laws
- Run regular team trainings, performance reviews, and manager check-ins
- Be reachable 7/7 for emergencies and able to step in when needed
- Manage suppliers, service providers, and equipment upkeep
- Launch seasonal drinks and new products across both cafés
- Monitor inventory, reduce waste, and uphold hygiene standards
- Support involvement in brand events, partnerships, and collaborations
- Ensure cafés contribute to social media and brand content
- Provide weekly operational updates to the founders
- Ensure consistent use of internal tools (ClickUp, Gmail, Google Drive, POS, etc.)
- Take initiative, solve issues early, and keep teams aligned with BUDDY BUDDY values

**Who We’re Looking For**

This role is **not a fit for beginners or junior profiles** — we’re looking for someone who has already led operations in a hospitality or retail environment and can step into this role with confidence and autonomy.
- A natural problem-solver with structure, foresight, and initiative
- Independent, hands-on, and detail-oriented
- Experienced in high-volume café, bakery, hospitality, or retail operations
- Proficient in digital tools and systems (scheduling, POS, dashboards, ClickUp, Google Workspace)
- Skilled at leading, motivating, and holding teams accountable
- Clear, transparent communicator — especially with founders
- Comfortable traveling regularly between Brussels and Paris
- Fully aligned with BUDDY BUDDY’s long-term mission and brand values

**Requirements**:

- Fluent in English (French is a plus)
- Based in **Brussels or Paris**:

- Minimum 3 years of **proven leadership experience in hospitality or retail operations**:

- Legal right to work in **Belgium or France**:

- Able and willing to travel regularly between locations
- Available to start as soon as possible

**What We Offer**
- Full-time **CDI** under Belgian or French labor law
- Attractive and fair salary
- Meal vouchers + monthly Deliveroo allowance
- Paid phone + public transport
- Autonomy, responsibility, and room to grow
- A values-driven brand with global ambitions

Type d'emploi : Temps plein, CDI
Statut : Cadre

Rémunération : 3 000,00€ à 4 000,00€ par mois

Avantages:

- Prise en charge du transport quotidien
- Travail à domicile occasionnel

Exigences linguistiques flexibles:

- Français non requis

Horaires:

- Disponible le week-end
- Flextime
- Tous les week-ends
- Travail les jours fériés

Expérience:

- Gestion d'équipe: 1 an (Requis)

Langue:

- Anglais (Requis)

Lieu du poste : Télétravail hybride (75010 Paris)