Manager of Customer Success

**ABOUT US**:
Signaturit Group is a leading Saas company revolutionizing the way people do business through secure digital transactions. We are the European champions of unified digital transaction management, helping hundreds of thousands of clients in 180 countries authenticate and manage their digital identity, handle client onboarding and KYC (Know Your Customer), electronically sign documents, and securely archive critical transactions.

In France, you may know us as **Universign** (for electronic signatures) and **VIALINK** (for client onboarding and KYC).

Today, more than 400 experts and passionate professionals, based in Paris, Barcelona, Valencia, and Madrid, are working every day towards our shared success.

**Context Overview**

At Signaturit Group our mission is to simplify and secure our clients’ digital journeys. We automate and secure critical client interactions such as onboarding, customer verification, and contract signing. As part of a scale-up in the RegTech space, we develop SaaS solutions specialized in digital identity security, electronic signatures, and fraud prevention.

Our platform enables businesses to enhance their client experience with solutions in
- Electronic Signature: digitization and automation of signing processes
- KYC & ID Verification: online identity and document verification with AI and machine learning

In order to strenghten our Customer Operations' departement, we are looking for a Manager of Customer success.
**What you will do at Signaturit**

**Leadership & Management**:

- Lead the Customer success Team - 8 people
- Continue structuring the team around adoption, retention, and growth objectives.
- Implement the processes, rituals, and tools needed to drive performance.
- Define and monitor key KPIs (NPS, churn, adoption, expansion, etc.).
- Recruit, train, and develop the team’s talents.

**Customer Excellence**:

- Define the Customer Success strategy and align it with the company’s objectives.
- Oversee new client onboarding to maximize time-to-value.
- Support strategic accounts in their challenges and product adoption.
- Conduct business reviews and identify growth opportunities.

**Operations & Processes**:

- Industrialize customer journeys (onboarding, adoption, lifecycle, etc.).
- Contribute to building the reporting necessary to steer CSM activity (usage analysis, health scores, at-risk clients, etc.).
- Help design effective internal collaboration processes (Sales & Marketing, Product, Security & Legal).
- Implement education, community, and training programs.

**Internal Collaboration**:

- Share customer insights with Product teams.
- Work closely with Sales to support expansions and renewals.
- Collaborate with Marketing on customer-led content creation.

**What we believe should contribute to your success in this context**
- 5 to 10 years of experience in Customer Success within a B2B SaaS environment.
- Proven experience in leading and managing teams - at least 3 years.
- Strong data
- and process-driven mindset, with a performance-oriented culture.
- Excellent interpersonal skills, clear communication, and natural leadership.
- Ability to structure, build, and contribute to high-performing teams.
- Ability to thrive in a fast-growing / scale-up environment.
- Fluent in French and English.

Bonus: familiarity with CS / CRM tools and experience with data or AI products.

**Interview process (indicative, may require additional stages if required)**
- HR Discovery Call (30 min)
- 1st interview with our business (direct report)
- Business case
- 2nd interview with our business & business case feedback
- Reference check

**Why Join Us ‍**

Flexible hybrid work set up
Flexible working hours and A framework status with RTT
Health Insurance 100% covered
️ Meal Vouchers (Ticket restaurants)
‍️ Tailor-made onboarding and skills development program
Access to specialized technical training platforms
Regular events to maintain a good atmosphere

**Join Our Vision**

Be part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world.

For more information, explore our website and discover how you can contribute to our mission.

The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.