Strategic Operations Manager

**Our mission**? Creating the finance solution that energizes SMEs and freelancers, so they can achieve more. We simplify everything from everyday banking to bookkeeping and spend management. At Qonto, we’re passionate about creating the best product, so if you’re looking for an ambitious team that’s revolutionizing an old-fashioned industry, get in touch

**Our journey**:Alexandre and Steve launched Qonto in July 2017. Since then, the team has earned the trust of more than 350,000 customers and opened offices in Paris, Berlin, Milan, and Barcelona. Last summer, we joined forces with Penta, a market leader based in Berlin and Belgrade, forming a united team of 1000+ Qontoers. We also made it to the Top 3 of LinkedIn Top Startups France

**Our values**:
**Ambition** | We tackle big challenges. No matter what.

**Teamwork** | We create momentum by working together, at the same speed.

**Mastery** | We pursue excellence through continuous learning. We face challenges with humility. Every day.

**Integrity** | We're open. We're honest. And we earn the trust of our clients and each other.

You can find out more about the
**Qonto Way** here.

**Our beliefs**: Our goal at Qonto is to create a warm and welcoming environment where individuals from all walks of life can truly thrive. We've gone above and beyond to ensure that every applicant is evaluated solely based on their skills and potential, rather than their gender, ethnicity, age, (dis)ability, or any other irrelevant factor. Our team consists of 49% international individuals, with 44% women and 20% parents. With this diversity, we are a powerful force Join us in our mission to build a workplace that celebrates diversity and embraces individuality. Discover the steps we took to create a discrimination-free hiring process.

As a
**Strategic Operations Manager**, you will be part of the scalability Ops team whose purpose is to help Qonto deliver high customer experience, cope with the regulatory requirements, in a fast-paced and international environment.

You will join the Team led by Tannia, our Head of Scalability among a great team of Strategic Operations Managers.

‍‍
**As a Strategic Operations Manager at Qonto, you will**:

- **Lead cross-team projects** (e.g., with Product, Data, Marketing, Strategic or People teams) to scale and **optimize** our activities and follow up KPIs and costs
- Manage **existing operational partnerships**:

- Provide **ad hoc support** on strategic Operations projects
- Evaluate current operational procedures, **identifying** inefficiencies and making recommendations for improvement
- Overseeing the **execution of operational strategies** and ensuring that they align with the organization’s overall goals and objectives
- Planning and implementing strategies for controlling costs, reducing risk exposure, improving efficiency, and ensuring regulatory compliance

**What you can expect**
- Work in a **fast-paced and scaling environment.**:

- Work in a **fast-paced and scaling environment.**:

- Work with a **high level of autonomy** on key Operations topics
- **An interesting international environment** with teammates from around the world
- **A supportive team** that helps each other to be the best they can be
- **New ways of working** and continuous improvement methods
- **Hands-on culture**, take on responsibilities and decision-making.

**About your future manager**

**Their path**: Tannia started in Customer Support at Comdata in her early years and grew up to Head of Customer Success at Qonto and now has taken over the role of Head of Scalability. This role is one of the most important at Qonto as it ensures that Tannia and the team help us scale and become operationally efficient to reach our long term goals. She has in depth knowledge of the ins and outs of Qonto and has a lot of experience regarding our operational needs across our 5 locations.

**What they can bring to you**: Tannia is a thoughtful leader, always focusing on inspiring her team to become the best version of their professional self. She loves creating a team environment where people are encouraged to grow, collaborate in a healthy and fun way.

**About You**
- **Efficient**: you are experienced in planning and leading strategic initiatives
- **Cross-team player**: you are able to work strategically and communicate effectively across departments
- **Analytical thinker**: you have an analytical spirit
- **Conscientious**: you pay attention to detail in the execution and the follow-up of missions
- **Experience**: 3 years of experience in a consulting firm and/or as a project manager in a startup (Experience in payments/Fintech is a plus)
- **Education**: you have a Master’s degree or equivalent from a Business or Engineering school
- **Languages**: you are fluent in English (French or Spanish is a plus)

**Perks**

A laptop. An inclusive work environment. A tailor-made career track. And so much more to help you succeed.
- A central fully-re