France and Benelux Training Manager

Lovisa is fast-fashion Retail

Lovisa is global, and its growth is infectiously energetic

**Purpose**:
A role giving the opportunity to travel widely, the national Training Manager for France and Benelux adapts and deploys the Lovisa Learning and Development (L&D) vision in the French and Benelux markets making sure a strong Learning and Development culture is understood and implemented at all levels. This role will be responsible for ensuring that L&D contributes to, and influences, improved retail performance at Lovisa at an individual, team and organisational level.

To support in the development and execution of the Learning and Development Strategies, programs and content, driving a learning culture to ensure continuous improvement across our business.
- Retail Learning and Development roadmap execution for the region to help improve efficiencies, customer service and KPIs
- Lead, develop, implement and monitor retail initiatives and projects that help improve visual merchandising, store performance and customer service and ensuring the ‘Lovisa way’ in the country
- Monitor and evaluate the effectiveness of training courses taken by employees
- Revise and streamline the current Headquarter Learning and Development content and adapt them to the local market. Maintenance of training content, courses and conferences used for learning, and communication. Create Lovisa community to motivate staff and communication, to ensure focused, aligned team, individual performance and establishing the ‘Lovisa way’ in the Region
- Identify training needs and opportunities for the expansion of talent development within the country
- Develops effective training programs for Retail Members at all levels
- Champion new markets, ensuring standards and training with content creation and delivery in the markets, program management and reporting
- Develops and updates standardized tools and translations for the new markets learning programs
- Creation and delivery of Succession planning programs in partnership with the Retail Operations teams. Leads the succession and career planning activities which groom the next generation of store leaders and prepares a strong talent pipeline and bench throughout the organization from sales associate level upward.
- Serves as a mentor to high potential store leaders as well as a coach and advisor to the store teams

**To be successful in this role you will have**:

- Experience in retail operations
- Proven ability to multi-site manage in a fast paced, high volume environment
- Demonstrated understanding of Customer experience and continually improving this to achieve results
- Experience in partnering with and developing working relationships across functional teams
- Experience in implementing process improvements and efficiencies
- Ability to troubleshoot and resolve issues in the markets. Managerial courage and perseverance to handle challenges
- Ability to establish the roadmap, motivate and inspire a team to action
- Effective team builder with passion for developing others
- Strong oral and written communication skills
- Flexibility and desire to travel nationally based on the needs of the business

**Skills, knowledge and personal qualities required**:

- Personable, approachable and a great coach. Be there for your Team.
- Time management. Meet all deadlines requested by your Team, Peers, Department Heads and Managers.
- Attuned and committed to the Lovisa Culture Commitments and this is displayed at all times through leadership, behaviours, attitude and actions

**Contribution to the Group**:

- Has a positive can do attitude at all times, whilst listening, challenging and directing
- Coachable in all aspects, flexible and proactive in style
- Contributes positively and energetically to group meetings and Lovisa events
- Provides an example for others to follows
- We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world._