Sr. Strategic Adoption Mgr, Amazon Business

DESCRIPTION

Amazon Business represents an incredible opportunity to serve a vast new market segment and customer base. We are focused on building out a solution that enables business customers to find, compare, and buy from millions of items across multiple devices and marketplaces.

Our business customers include individual professionals, small businesses to large institutions (and everything in between). Our business customers have different needs than the traditional Amazon retail customers, and we are reinventing everything from how we display our selection to how we price and delivery products for customers and throughout the whole of the customer experience on and off-site.

Position Summary

Strategic Adoption Managers (SAM) are responsible for owning & implementing transformation projects for large strategic accounts (businesses with annual revenues $2.5BN and more) to help these customers achieve procurement savings at scale through Amazon Business. If you want to roll up your sleeves and help shape the future of buying for business customers, this role could be the one for you

Key job responsibilities
Analyze current purchasing processes for customers and evaluate opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance
Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions
Define requirements and scope program for utilizing AB solutions
Oversee programme execution including personnel assignment, project scheduling, and timely delivery
Provide timely, clear and concise and complete communications to customer and Amazon Business Leadership
Assess program risks, anticipate challenges, and provide escalation management when necessary
Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that will increase customer adoption
Meet or exceed targets for customer and/or feature spend adoption
Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams
Engage with senior customer stakeholders including CPOs, CFOs & VPs

A day in the life
1. Interacting with and consulting procurement leads of customer organizations to drive adoption of Amazon Business and implementing change management projects
2. Developing ideas and building innovative solutions along with customers and partner teams
3. Improvising on and setting processes inside the organization for new initiatives
4. Spending time with sales teams to brainstorm and strategize the plan for the sales pipeline
5. Get involved in strategizing and write planning documents for the quarters/year ahead

BASIC QUALIFICATIONS
- BA/BS degree
- 5+ Years B2B procurement, project management, consulting experience
- English and French C1+ level is required
- Knowledge of Procure-to-Pay (eProcurement), system integration and tender processes at large Enterprises
- Superior communication skills - both oral and written
- Proven analytical skills and ability to influence people both internally and externally
- Decisive and ability to move with speed to implement ideas
- Proven ability to manage projects across multiple stakeholders and deliverables

PREFERRED QUALIFICATIONS
- University degree ideally in a technical or analytical discipline, MBA preferred
- English, French and Spanish C1+ level
- Active listener and strong communicator
- Strong Ownership, Bias for Action, and a willingness to roll up your sleeves
- Expert use MS Office Suite, and project management tools
- Experience with agile methodologies and/or software project management
- Experience with digital transformation projects & change management