Support & IT Manager - F/m

**Sparteo is an independent suite of AI-powered advertising technologies built on sustainable, sovereign infrastructure.**: Since 2018, we’ve been reshaping programmatic advertising to make it faster, more transparent, and more profitable by building the most direct path between publishers and advertisers. But we don't stop here: wherever attention lives, on the web, in apps, on CTV, and beyond, **our mission is to monetize audiences**, across every device. Our data-driven tech delivers **30% higher revenues** for our clients on average than traditional solutions. Our Solutions: - Actirise: the display tech designed for performance - FastCMP: the consent management platform specifically designed for business purposes - Meetscale: the most advanced SSP for Publishers and Ad Networks - Viously: the ultimate all-in-one video tech solution - Voxeus: the audio distribution and monetization technology Behind Sparteo’s growth is a team of 100+ talents across 11 countries, united by a shared ambition to redefine the future of digital advertising. Our dedication has placed Sparteo among the most dynamic tech players in Europe: - FT1000 ranking - Among the fastest-growing European companies in 2024 & 2025 - The Europas - Featured in the list of 100 hottest startups - Pixalate Ranking - #1 Web SSP in France with our Actirise solution, overtaking Google AdExchange These milestones are just the result. What truly sets us apart is how we work: at Sparteo, we don’t settle, we act. - ** We are hungry**: Always pushing for better, never settling for average. - **We are data-obsessed**: Facts guide us, not assumptions, not egos. - **We think as one**: Collective goals come before personal wins. - **We trade off**: We simplify, prioritize, and go for high-impact results. - **We solve problems**: We own challenges and turn ideas into action. - **We say what we do**: Radical transparency is how we grow, no fluff, no hiding Discover our journey, products, and culture on our website **Your Job**: As our **Support / IT Manager**, you will be the backbone of our internal infrastructure and the one who ensures a smooth and secure employee experience. Your role will be twofold: managing day-to-day support and IT equipment (the ongoing tasks) while also leading key projects to evolve our IT environment. You will be the main point of contact for all technical and hardware-related questions from our teams, and you will work on the continuous improvement of our processes and tools. To specify - ** IT Asset Management & Onboarding/Offboarding**: - Prepare and configure hardware (mainly Macs) for new hires. - Manage inventory, orders, and the lifecycle of equipment (laptops, monitors, accessories). - Provide hardware and software support for all employees. - Manage departures by ensuring the secure return and wiping of equipment. - **Technical & Application Support**: - Diagnose and resolve technical incidents (both hardware and software) reported by users. - Act as the go-to person for questions about IT security and best practices. - **Access & Identity Management**: - Administer our identity and access management (IAM) solution, **Okta**. - Manage our device management (MDM) solution, specifically **Jamf (JMF)**. - **IT Project Management**: - Identify opportunities to upgrade and improve our infrastructure and tools. - Lead improvement projects: deploying new software, enhancing security, implementing new processes. - Write technical documentation and user guides to facilitate the adoption of tools. - Stay up-to-date with the latest technologies to propose innovative solutions that fit our challenges. **Your profile for this job**: - You have around **5-6 years of experience** in a similar role, combining IT support with IT project management. - You have excellent knowledge of the **Mac ecosystem**. - You have strong experience with **MDM (Mobile Device Management)** tools like **Jamf (JMF)** and **IAM (Identity and Access Management)** solutions like **Okta**. - You know how to manage projects from start to finish, from identifying a need to deploying the solution. - You are known for your service-oriented mindset, patience, and ability to explain things clearly. - You are proactive, organized, and skilled at prioritizing tasks effectively. - Strong communication and teamwork skills are essential. **Your mind set to share our adventure**: - You want to make an impact and move things forward collectively. Does hearing phrases like "Yes, but we've been doing it this way for years..." make your hair stand on end? We feel the same way: progress is made by questioning what already exists. - You solve problems pragmatically and analytically. - ‍️ You're looking for a fast-moving environment where your agility will be an asset. The 80-20 (Pareto) principle holds no secrets for you. - Your ability to listen encourages you to challenge and improve yourself on an ongoing basis. **Benefits & Work Environment**: - **Dynamic Re