Customer Success Manager
il y a 2 semaines
Our Customer Success team makes sure that our customers get the best experience and value out of their Brevo platform. They manage a large portfolio of Enterprise Customers from the contract signature to its renewal. Their objectives: Adoption, Satisfaction, Growth, Retention
**As a Customer Success Manager, you will**:
- Manage a portfolio of new and existing clients from onboarding to renewal and drive adoption of Brevo.
- Identify development and growth opportunities within the portfolio
- Be able to position Brevo's value proposition to our customers through best practices sharing, demo, and marketing expertise
- Participate in the team’s effort to build a global Success framework for Brevo and own specific projects within the team
- Collaborate closely with internal stakeholders including Sales and Customer Experience teams to mitigate risk, improve customer experience, drive value outcomes, and unlock growth
- Be the voice of the customer to the Product and Marketing teams
- Adopt a data-driven approach in the management of your portfolio
**What will contribute to your success**:
- Relevant work experience of at least 4 years as a CSM or Marketing Project Manager
- Excellent presentation, written, and oral communication skills in French and English
- Customer-centric
- Good marketing knowledge
- Strong ability to understand, manage, and drive customers' needs and strategy
- Proven track record of sustained target achievement
- Ability to drive issue resolution and work in collaboration with all departments (Sales, Product, Customer Experience, Finance, etc.)
- Proactive, autonomous, and efficient
- You're a data-driven person as well as a team player
**What we offer**:
- A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
- Meal vouchers - Swile (12,5 € per day)
- Excellent private health care, of which 70% is covered by the company
- RTT
- Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
- Work council benefits (Leeto)
- Social and green committees to take care of environmental and social matters
- Several services related to prevention, health and personal and professional well-being on Welii platform
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
- Kids leave: additional time off if your children are sick and need you
- English and French classes, and over 155000 courses available on Udemy
- Budget to support your workspace at home
- A modern office in a central location with free fruits, drinks & lots of fun activities
- Relocation packages for international talents
- ...and more
**Meet us**:
- TA video call
- Interview with 2 CSM Team Lead
- Case study session with the 2 CSM Team Lead
Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
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