IT Manager

**About Platform.sh**:
Adopted and loved by 16,000+ developers, 7,000 customers, and for nearly a decade Platform.sh has been providing innovative capabilities that serve as the launchpad for creative development teams' out-of-the-box thinking.

Platformers are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum. What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work.

Bring your expertise and enthusiasm to our growing, global organization. Your contributions, collaboration, and unique point of view are recognized and valued here.

**Impact of an IT Manager**:
As IT Manager, you are the backbone of our internal technology operations—responsible for maintaining secure, efficient, and user-friendly access to the tools and systems that power our distributed workforce. You serve as the single point of contact for IT-related infrastructure, access, tools, and support. Your work ensures the right people have access to the right resources—safely, smoothly, and without friction.

In the early stages, you'll assess our current, fragmented IT processes and tool landscape. You'll identify gaps, inconsistencies, and opportunities for improvement—then define and implement scalable systems, structure, and strategy to ensure foundational IT processes are in place across the organization.

You collaborate with Security, Finance, and People teams to enforce policies and streamline operations that enable scale without compromising control. Whether you're provisioning tools, optimizing vendor contracts, troubleshooting issues, or automating internal workflows, you approach every challenge with a balance of strategic oversight and hands-on action.

You thrive in dynamic, remote-first environments. You know how to reduce complexity through clarity, elevate the employee experience through operational excellence, and drive continuous improvements that make a lasting impact across the organization.

**What to expect**:

- **Infrastructure & Access Management**: Serve as the main point of contact for all IT access, tools, and asset-related matters. Collaborate with Security to enforce OS and security policies, manage IAM/IdP operations, and resolve access issues like password resets and lockouts. Continuously improve onboarding and offboarding processes.
- **Tool & Application Administration**: Ensure tools are integrated with Okta when possible. Handle provisioning and deprovisioning, including exceptional access requests, and ensure compliance with internal policies.
- **Access Reviews & Optimization**: Conduct regular audits of tool usage, validate user assignments, and manage renewal dates. Right-size licenses and collaborate with Finance on contract updates.
- **Internal Tools Ownership**: Maintain and streamline administration of Vault, Async, Slack, Okta, Google Workspace, Office365, GitLab, Discord, and other internal corporate systems. Clarify tool ownership and support internal tool governance.
- **End-User Support**: Manage physical hardware logistics and provide support throughout the asset lifecycle. Define policies for refresh cycles, supported devices, and OS standards. Operate an internal help desk and offer hands-on troubleshooting for tool, OS, and encryption issues.
- **Security & Compliance**: Ensure device compliance with SentinelOne and MDM policies in partnership with Security. Support secure and consistent device provisioning across the organization.
- **Automation & Workflow Improvement**: Partner with internal teams to reduce manual processes and build automations that support user lifecycle and vendor account management. Maintain systems like Access-Provisioner, Google-GitLab-Sync, and Slack Channel Manager.
- **Cross-Team Collaboration**:Work closely with People, Security, and Finance teams to align on workflows, tooling decisions, and process improvements. Bridge technical implementation with operational needs to drive shared outcomes.
- **Procurement & Vendor Management**: Oversee IT and SaaS vendors, manage renewals and budgets, and ensure tools are used at appropriate tiers for maximum value.

**What you bring**:

- **Strategic IT Expertise**:5+ years of experience in IT operations or systems administration, with a demonstrated ability to lead end-to-end IT functions in distributed environments.
- **Technical Know-How**: Deep knowledge of IAM/IdP platforms, SaaS ecosystems, and Okta administration. Proficiency in IT security, OS policy enforcement, MDM, and endpoint protection tools like SentinelOne.
- **Operational Excellence**: A strong process orientation with the ability to document, automate, and improve internal workflows. You bring strong analytical, problem-solving, and negotiation s