Senior Client Advisor
il y a 1 semaine
**Location**:
Paris, FR
ID: 9212
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
We are currently seeking a highly motivated SENIOR CLIENT ADVISOR (H/F) with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our Brand and our Product.
**Responsibilities will include**:
Client
Master the Client Journey;
Create Customer emotion and desire;
Engage existing and prospect clients as per weekly plan defined by Store Management;
Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);
Focus on development and retention of existing clients, recruitment of new and potential ones;
Engage the client through every selling opportunity - walk in, private appointment, phone consignments;
Operations and Visual
Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints);
Ensure product good maintenance, replenishment on the floor;
Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;
Respect administration and operations procedures;
Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management
**Profile**:
- Significant sales experience with developement of qualitative individual client portefolio
- Passion for fashion and Haute Couture (following trends and designers, overall knowledge of the sector)
- Results-oriented, customer-focused and client-centric approach
- Team spirit, proactive attitude and adaptability
- Excellent interpersonal and communication skills
- You speak fluent French and English; fluency in a third language (Arabic) would be appreciated.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
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