Gobal Head of Compute Services

Job purpose

Head of Compute is responsible for:

- Developing the strategy associated with compute services for all PR global business units
- In conjunction with the strategy develop the compute roadmap and associated investment/cost forecast
- Compute infrastructure architecture creation
- Development of staff to ensure key skills are aligned with the compute services roadmap
- Ensuring the Compute team adheres to a rigorous demand management process in conjunction with all IT Operations service teams and Solutions demand management
- Managing team to contribute to the agreed IT Global Operations KPI’s
- In conjunction with the Cyber Security team and steering committee, responsible for ensuring that compute services level of cyber hygiene meets or exceeds the agreed requirements for Pernod Ricard
- Execution of the compute aspects of the agreed PR regional or business unit disaster recovery plans
- Oversee global compute projects build and administration
- Carrying out technology watch, participating in general technical studies and its evolution as well as the qualification of the computing platform
- Ensuring the technical support on compute services Level 2/Level 3 (engineering activities)
- Defining and managing the compute service catalog
- Operational vendor management and performance improvement

Main roles and responsibilities

Design and build of technical solutions (servers, database, middleware,)
- Responsible for the design of technical architecture and standards of compute services working in conjunction with all IT Operations teams and Solutions Technology teams
- Thriving for best in class technology and delivery - e.g. Cloud Technology, future proof datacenter, modern tooling
- Defining and managing technical reference regarding tools, procedures, standards, security,
- Verifying and analyzing technical impacts of new solutions and their consistency with the existing
- Installing and maintaining technical platforms
- Analyzing impacts of new project or new technologies on existing compute services architecture
- Providing compute services expertise to support projects

Integration and technical coordination
- Ensuring the coordination and the technical demand realization with other IT Operations teams
- Verifying and ensuring the exploitability of solutions on servers, especially in terms of service level
- Validating the feasibility of system deployment and integration
- Managing all technical environments: development, testing, pre-production, and production environments
- Managing the decommissioning of hardware or tools, aligned with infrastructure roadmap

Administration
- Managing all required administrative activities related to compute such as backups, archiving, upgrades, supervision and monitoring,

Change Control Process
- Ensuring change control process is coordinated with other IT stakeholders and vendors that support IT
- Assessing risks of change, within a complex environment

Technology watching and expertise
- Technology watching by looking actively the latest solutions and best practices on the market
- Making recommendations on technical upgrades and standards, working on compute services optimization
- Proposing relevant innovation related to compute services (cloud computing, hybrid IT,)

Technical support Level 2/Level 3
- Ensuring compute services technical supports Level 2/Level 3
- Working collaboratively with the relevant vendors to resolve compute issues

Security policies implementation
- Ensuring the implementation of the security policies regarding compute service and following up the progress

Compute service catalog
- Defining and managing the compute service catalog
- Analyzing new requirements and new service level policies of compute

Vendor operational management
- Responsible of vendor operational management and contract management by bringing his/her technical expertise on compute services
- Ensuring the operational performance of the compute services vendor is aligned with the service level agreement
- Building a partnership with the vendors for joint roadmap, innovation, and delivery quality

Team management
- Management of multicultural teams in distributed geographies
- Management of teams in multiple models: internal, external, and vendor managed services
- Providing leadership to a team of compute services experts, ensuring they understand their roles, responsibilities and KPIs

Scope
- Team management: 20-30 FTE
- Key internal stakeholders: All the IT Teams
- Key external stakeholders: Vendors (external service providers)
- Availability to travel: Frequently

Profile required
- Education required: BAC+2/+4 (computer science) with relevant experiences
- Experience / Background:

- At least 10 years of experience in IT Operations / computer services
- Previous management or team leadership experience; international experience a plus
- Experience managing significant external service providers and associated relationships
- Experience developin