Field Service Representative

**Job Description**:
**Job Title: Field Service Representative - MRTT**
**Working Pattern: Full time**
**Working location: Istres - France**

**Why Rolls-Royce?**

Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.

We’ll provide an environment where you can be yourself. An inclusive, digital-first culture that invests in you, gives you a platform for continuous learning, and access to an incredible breadth and depth of opportunities to grow your career

We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Your needs are as unique as you are. We encourage flexible working arrangements and support hybrid working wherever possible, so you can always be at your best - wherever and whenever you work.

**What you’ll be doing**:
As a Field Service Representative, your principle accountabilities will be to provide technical support ensuring prompt resolution of technical issues thus minimising operational disruption.

This role is aligned to the UK Defence Deployed Services team who support the A330 Multi Role Tanker and Transport (MRTT) aircraft powered by T700 engines and is based at a customer site in Istres, France.

Key to this role is your ability to manage multiple stakeholders within Rolls-Royce, its customers and external partners.

You will also:

- Deliver support to maintain end user operations, manage necessary mitigating actions through to resolution ensuring customer & contract KPIs are maintained.
- Record in-service engine events into Maximo to enable analysis by Rolls-Royce of engine related issues that could impact fleet reliability and operability.
- Manage fleet data, liaising with customers on short term fleet planning & availability to ensure operational readiness.
- Collaborate across stakeholder community, consisting of customer, OEM and suppliers, to ensure the level of service being provided is compliant to contract.
- Identify future support capabilities, improvements or opportunities to enhance customer services

The vacancy is only open to French Nationals eligible to obtain French Security Clearance.

**Who we’re looking for**:
Being part of Rolls-Royce, you will embrace agility, be bold, pursue collaboration and seek simplicity in everything. These principles form our values and behaviours which are fundamental qualities that we seek in all our employees.

**Requirements**:

- Qualified to at least HND level or having equivalent relevant experience
- Must have minimum of 5 years experience on T700
- Must have experience of A330/Trent 700 systems and maintenance at ML1 / ML2
- Knowledge of EASA Regulatory requirements
- Must demonstrate a customer focused attitude embracing responsiveness, flexibility and agility
- Must be capable of holding French security clearance up to NATO SC level or equivalent
- Must be fluent in English

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment.

We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

You can learn more about our global Inclusion strategy at Our people | Rolls-Royce

**Intitulé de poste : Représentant du Service à la clientèle - MRTT**
**Formule de travail : Temps plein**
**Lieu de travail : Istres - France**

**Pourquoi Rolls-Royce ?**

Rejoignez-nous et nous vous accueillerons dans une culture inclusive, qui investit dans votre formation continue et votre développement, et vous donne accès à une expérience d'une grande richesse.

Vous bénéficierez d’un environnement dans lequel vous pourrez être vous-même. Une culture inclusive et numérique qui investit en vous, met à votre disposition une plateforme de formation continue et vous donne accès à un nombre incroyable d'opportunités pour faire évoluer votre carrière.

Nous offrons d’excellentes perspectives de développement, un salaire compétitif et des avantages exceptionnels, parmi lesquels des primes, des remises et un programme d’aide aux employés.

Vos besoins sont uniques, tout comme vous. Nous encourageons les formules de travail souples et soutenons le travail hybride lorsque cela est possible, afin que vous puissiez toujours donner le meilleur de vous-même - en tout lieu et à chaque instant.

**Vos missions**:
En tant que Représentant du service à la clientèle, vous aurez pour principale mission de fournir une assistance technique permettant de résoudre rapidement les problèmes techniques et de réduire au minimum les perturbations opérationnelles.

Ce poste est rattaché à l'équipe brit