Manager, Partner Programs

Seeking a innovative and strategic Partner Success Manager to build strong relationships with business partners to offer best in class support and services

**Responsibilities**:

- Cultivate successful and trusted relationships with business development and selected services partners.
- Effectively manage and enable our partners to execute Fortinet product implementations for enterprise customers across industries globally
- Take ownership and accountability of service delivery assurance including requirements, design, quality assurance, deployment activities, customer & partner relationship, planning, various milestones and financials.
- Conceptualize and formulate best of breed solutions that effectively address key implementation objectives within the bounds of scope, schedule and efforts.
- Contribute to the product and service road-map through active feedback from customers, partners and implementation experience.
- Maintain effective relationships internally with all functions and drive change management considering interests and impact of all stakeholders.
- Be a SPOC for partners to reach out to in Fortinet and provide robust & personalized implementation support throughout the project life-cycle.
- Champion company policies and processes, and ensure their adherence within the team.
- Handle customer escalations diligently.
- Facilitate interaction, manage inter-dependencies and conflict resolution among all functional teams globally.
- Communicate the key elements of the program and guide partners through the Partner Enablement phases of the Services Partner life-cycle.
- Build product and consulting services knowledge of Fortinet offerings as well as continuously develop partnership skills.
- Ramp up new partners to through partner education, training and effective on-boarding.
- Actively participate in partner performance management framework development and evaluations.
- Recommend initiatives to improve the overall performance.
- Adhere to best practices in partnering while working on multiple projects simultaneously.
- Verify that the client can be a reference upon successful implementation.

**Skills and Qualifications**:

- 10+ years’ of experience managing strategic service partners in Professional services.
- Possess deep understanding of the various phases of project management including initiating, planning, execution, monitoring, control and closure.
- Must have direct client engagement experience over multiple end-to-end implementations.
- Acumen to correctly interpret trends, patterns from available data and formulate effective strategies and actions in achieving program/project objectives.
- Strategic thinker who can blend consulting and business strategy to innovate and develop compelling plans for new partner initiatives.
- Solid inter-personal and negotiation skills; should be able to facilitate engagements and handle objections in real-time.
- Excellent communication skills (written and verbal); should be able to prepare and deliver presentations to C-level executives.
- Superior organizational skills with the ability to effectively prioritize on day-to-day and week-to-week basis.
- Experience in a dynamic, hyper growth environment.
- Must have an Engineering degree from a reputed institute; an MBA in a related field will be a distinct advantage.
- High degree of ethics and integrity.
- Willing to travel: 20%

**Educational and Experience Requirements**:

- Educated to degree level in sales administration or business administration discipline and/or extensive experience in program management operating in similar role
- Fluent English (written and spoken), other languages are an advantage
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multi-tasking skills
- Strong working knowledge of Microsoft Office and other role based software tools
- PMI / PRINCE II / ITIL certification is a plus
- Ability to set personal objectives being self-driven for achievement and motivation

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