Success Engineer
il y a 6 jours
Quantum Machines is a global leader in control systems for quantum computing, a field on the verge of exponential growth.
Our innovative hardware and software mark a groundbreaking approach in quantum computer control, scaling from individual qubits to expansive arrays of thousands.
At the core of QM lies a **passionate** and **ambitious** **team**committed to reshaping the construction and operation of quantum computers.
Our work is fueled by a deep understanding of **customer** needs, driving us to deliver unparalleled solutions in this revolutionary field.
**Requirements**:
**Key Responsibilities:
**Customer Success**
- Build and nurture strong relationships with key stakeholders, becoming a trusted advisor on their technical, scientific, and operational needs.
- Translate complex customer requirements into actionable technical solutions.
- Work closely with the customer to achieve their quantum computing research objectives.
- Lead onboarding sessions for new users, ensuring seamless adoption of QM products.
**End-to-End Technical Support**
- Act as the primary contact for customer inquiries and issues, leading troubleshooting efforts in collaboration with R&D and product teams to provide timely and effective resolutions.
- Lead technical installations and integration of QM solutions for the customer.
- Maintain a comprehensive understanding of the customer’s ongoing issues, requests, and resolutions.
**Requirements**:
- MSc in experimental physics, with hands-on experience - Must.
- PhD - Advantage.
- Experience with superconducting physics - Advantage
- Customer-facing and service-oriented mindset.
- Proven track record in a client-facing support or success role - Advantage
- Proficiency in Python - Must.
- Familiarity with Linux environments, basic IT concepts, and networking principles.
- Independent, responsible, self-motivated with a can-do attitude.
- Excellent verbal and written skills in English.
- French - Advantage**.
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