Signature Success, Specialist Solution Engineer

Job Category

Sales

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

The **Signature Success Plans Sales team**is seeking a dynamic and results-driven Sales professional with a proven track record in driving revenue growth for emerging products. As a key member of our team, you will serve as a **Signature Success Solution Engineer (SE)**, supporting the **Salesforce License and Signature Success plans**sales teams in executing our **Go-To-Market (GTM) strategy**. This is an exciting opportunity to contribute to the success of **one of Salesforce’s fastest-growing offerings**, **Signature Success Plans**, which deliver Salesforce’s most proactive and personalized customer success experience.

You will be a key member of the **pursuit team**, responsible for ensuring the inclusion of **Signature Success**in select sales opportunities and renewals. This **quota-carrying sales role**holds you accountable for achieving **global Signature Success targets**, revenue growth, and other key objectives outlined in your **V2MOM**.

**Principal Responsibilities**:

- Accountable for achieving revenue and bid margin targets for Signature Success plans
- Support program-level enablement with CSG and sales teams to effectively position and sell Signature Success plans
- Manage internal Slack Signature communities to share information and best practices across sales teams
- Evangelize Signature Success plans both internally and externally
- Collaborate effectively with various parts of the organization, including core account executives, specialist license sales, Sales Productivity, Marketing, CSG Regional Leaders, Technical Support, and Offer Management
- Facilitate qualification, solution fit, pipeline progression, deal cycle participation, account reviews, and value assessments
- Provide product feedback to Offer Management based upon active field sales engagement

**Required Experience**:

- Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Proven experience in Technical Sales, Presales/Solution Consulting, Professional Services, or Technical Support
- Demonstrated track record of self-starting, risk-taking, and ability to influence without authority

**Required Skills**:

- Strong written and verbal communication skills
- Strong presentation skills are required including the ability to adapt style based on the audience and present complex ideas
- Ability to prioritize, multi-task, and perform effectively under pressure
- Great attention to detail, with strong analytical and problem-solving skills
- Collaborative and consultative work style, ability to thrive in a high-velocity, highly dynamic work environment
- Deep understanding of customer success principles, solutioning approaches, and considerations
- Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive-level buy-in
- Ability to negotiate and close deals, understanding customer needs and aligning them with the Signature offering
- Knowledge of Salesforce product and platform features, capabilities, and use cases
- Ability to travel up to 25%
- Fluent in French and English

**Attributes**:

- High energy, outgoing, positive attitude, and ability to motivate others
- Results-driven, tenacious, and driven to succeed in a fast-paced environment.
- Ability to learn quickly and adapt to change

**Nice to haves**:

- Salesforce ORG62 quote and order form creation as well as ORG62 forecasting experience
- Essential Salesforce product knowledge inclusive of Core, MuleSoft, Data Cloud and Agentforce
- Industry knowledge

Accommodations

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, politi