Account Manager

Description de l'entreprise

Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of 350 locations in 109 countries on six continents.

As a service-based company, we don’t own the aircraft, ships, or trucks we use every day. This means we can be highly flexible in our approach to supply chain management, and very effective at finding the best route and pricing options.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Description du poste
**PURPOSE**:Retain and develop branch, regional and/or global account(s).

**SUMMARY DESCRIPTION**:
Develop, maintain, lead and measure Expeditors' product and service deliverables to satisfy the specific needs of a Customer

Account(s). Continually seek opportunities for service enhancement and improved tactical management. Increase our share of

customer business on an annual basis.

**KEY RESPONSIBILITIES**:

- **Exceptional Customer Service**:
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely

and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy

during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both

externally (customers, service providers) and internally (other Expeditors offices/employees).
- **Job Execution**:
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous

improvement for own job function and across the network. All activities are compliant with company policies/procedures and

code of business conduct and with government regulations.
- **Reliability**:
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively

and can prioritize.
- **Collaboration**:
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is

willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with

superiors and fellow workers without incident or delay.
- **Communication**:
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally.

Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to
- **Culture**:
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity,

Pride, Resolute, Sense of Humor, and Visionary.
- **Personal Growth and Development**:
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes

required training in a timely manner with mínimal reminders. Pursues professional development goals for self, including

participating in a development plan as appropriate.
- **Business Development**

Uses business acumen and strategic thinking with an ability to plan and execute effective and ongoing needs assessments;
identify strategic improvement and value creating opportunities in line with both customers' supply chain objectives and

business goals and Expeditors' initiatives; collaborate to create and validate solutions (product, service, tech) that deliver

quantifiable customer benefits; and leverage customer knowledge and relationships to influence positive outcomes.
- **Customer Management**

Continuously builds and maintains strong relationships throughout a customer's business hierarchy in order to understand

organizational dynamics, decision-making, and strategic executive alignment leading to trusted partner status. Maintains

effective oversight for customers' operational needs and optimal execution for account growth through leadership, active

communication, collaboration, and advocacy both internally and with customers.
- **Customer Ecosystem Expertise**

Develops and maintains knowledge and expertise for respective customer ecosystems including: market and industry

intelligence; associated product, service, and vertical knowledge; customer information systems; and supply chain expertise.
- **Business Intelligence**

Develops and maintains Data Fluency combined with effective use of business intelligence tools for: information gathering,

processing, and analysis; performance management and improvement; and reporting.

**Qualifications**:

- University / College degree or equivalent business qualifications.
- Prefera