L2 Desktop Support Engineer
il y a 1 jour
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
Key Responsibilities:
- Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of windows and mac computers
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment
- Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
- Associate or bachelor’s degree in information technology, Computer Science, or related
field, or equivalent work experience.
**Job Type**: Contract
Contract length: 4 months
Pay: 160.00€ - 180.00€ per day
Work Location: In person
-
Desktop Support Engineer
il y a 6 jours
Saint-Priest, France Sharp Brains Ltd Temps plein**JOB DESCRIPTION** Desktop Technician will provide day to day local **Position Responsibilities and Functions** - Provide first/second level contact and problem resolution for customer issues. - Work with vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all...
-
Desktop Support Technician
il y a 1 semaine
Saint-Malo, Bretagne, France CoreTech Networks Temps pleinRole DescriptionThis is a full-time on-site role for a Desktop Support Technician, located in Oss. The Desktop Support Technician will be responsible for providing technical support for desktop computers and printers as well as troubleshooting and performing repairs. The role involves configuring and maintaining hardware, assisting end-users with technical...
-
IT Support Engineer
il y a 1 jour
Saint-Priest, France Sharp Brains Ltd Temps plein**Note: (Need Native Tech, Local Passport Holder)** **Position**:EUC L1 (Deskside Support ) - **Working Hours**: Standard Business Hours - **Backfill Support**:Monday - Friday - **Location**:SAINT PRIEST CEDEX, France - **Language**: Bilingual (English + Local Language) **About US**: Sharp Brains Limited is a Global Information technology services company...
-
IT Desktop Analyst Ii
il y a 3 jours
Saint-Ambroix, France Halliburton Temps pleinWe are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...
-
Desk Side Support Engineer
il y a 2 semaines
Saint-Amand-les-Eaux, France HCLTech Temps plein**Join HCLTech!** HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion. HCLTech France: +500 HCLTechies. Offices: Paris,...
-
Customer Support Engineer
il y a 2 semaines
Montbonnot-Saint-Martin, France KLA Temps plein**Company Overview** KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA...
-
Customer Support Engineer
il y a 1 jour
Montbonnot-Saint-Martin, France KLA Corporation Temps plein**Company Overview** KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA...
-
Pilote Support Shop Visit
il y a 2 semaines
Saint-Quentin-en-Yvelines, France L - DIVISION SUPPORT & SERVICES Temps pleinL - DIVISION SUPPORT & SERVICES recrute: Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus...
-
Customer Support Engineer
il y a 1 semaine
Montbonnot-Saint-Martin, France KLA Temps plein**Company Overview** KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA...
-
Customer Support Engineer
il y a 5 jours
Montbonnot-Saint-Martin, France KLA Temps pleinCompany OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...