Desk Side Support Engineer

**Join HCLTech**

HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.

We are looking for a **Desk Side Support Engineer** to join our teams working on one of our renowned client's facility based in **Saint-Amand-les-Eaux, France.**

**An on-site position (CDI).**

**French and English Mandatory**

**Please find below the roles and responsivities-**
- Experienced in Desktop Laptop, troubleshooting
- Experienced in installation, configuration and OS troubleshooting
- Knowledge on iPhone configuration
- Should have exposure to basic network troubleshooting
- Exposure and understanding of ticketing tool, ServiceNow
- Understanding of ticketing process incident/service requests
- Understanding of SLA and meeting targets
- Understanding of Service desk process of logging tickets and allocation
- Understanding of Asset/inventory record process, System & Peripherals movements etc
- Understanding to coordinate with vendors/principles
- Managing SLAs for its respective sites.
- Knowledge of Hardware asset management.
- Working on incidents and requests, troubleshooting hardware and software issue.
- Experience on remote assistance in PC set up, upgrades, troubleshooting.
- Hands-on experience on Microsoft excel.
- Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites.
- Keeping required documents handy and updated.
- Escorting third party engineers at site.
- Smart hand request/Hands and feet support for network/printer/firewall activities etc.
- Packing and unboxing laptops.
- Quality Assurance Testing of laptops
- Move equipment between Hub/tech Hub, Goods in and Loading Bay
- Disposing equipment
- Liaising with site facilities for maintenance of the Hub/tech Hub area
- Monthly/weekly Inventory audit
- Placing Hardware/accessories orders and managing Threshold stock
- Handling Customer service support
- Deskside Support calls
- Receiving equipment from clients and updating stockroom.
- Managing stockroom.

Should have worked in Manufacturing & Production line support from IT Perspective,

Infrastructure coordination, small data center exposure, Server rack/unrack, POC with central team, factory support, manufacturing devices support.

**Soft Skills**
- Excellent communication and conversation skills
- Should have a great customer handling skills.
- Able to handle unforeseen situations
- Can drive HCL’s value and its methodology
- Other Skills / Experience
- Ability to work flexible hours from time to time to cover for other URGENT issues which may occur at the site.

Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

**Why become an HCLTechie?**

At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.

We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

- Comprehensive benefits package.
- Global career opportunities and mobility.
- Flexible work environment supporting work-life balance.
- Exciting projects and upskilling opportunities to shape your role.
- Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Saint-Amand-les-Eaux (59): Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- We must fill this position urgently. Can you start immediately?
- Are you comfortable working in an onsite setting?

**Language**:

- French (required)
- English (required)

License/Certification:

- French ID or Passport (required)

**Location**:

- Saint-Amand-les-Eaux (59) (preferred)