Identity Product Manager

Référence de l’offre 24000AQU Type de contrat CDI Niveau d'expérience Expérimentés Société du groupe AXA Group Operations Famille métierIT, Data & Transformation Localisation PARIS, Paris **Votre rôle et vos missions**: **JOB ENVIRONMENT** With over 102 million customers in 56 countries, AXA's strong global franchises and three lines of expertise - Property & Casualty, Life & Savings and Asset Management - provide a distinctive business portfolio. As a company whose business is to protect people, we have a responsibility to leverage our skills, resources, and risk expertise to build a stronger and safer society. To achieve our mission, we are committed to redefining the standards of our business so that we truly differentiate ourselves and earn the trust of our key stakeholders. As an integral part of AXA, at AXA Group Operations (AXA GO) we create innovative technology and data solutions to help AXA fulfil its ambition of being a customer-focused, tech-led company. AXA GO is a young and dynamic division launched in 2019 and comprises 8,000 employees across 17 countries all around the globe from Paris, France to Pune, India. We are the ones providing advice, steering technological choices, and giving AXA access to innovations that will support its transformation into a customer-centric tech-led company. For this, we work in close partnership with all AXA entities. **PRESENTATION OF THE CONTEXT / TEAM** Identity & Access Management Center of Excellence (IAM CoE) is part of Business & Data Product Line within Group Technology Operations in AXA Group Operations. IAM CoE is mandated to design, implement, deploy and operate globally shared products in IAM space for: - Employees working for AXA (I AM-Employee), - Users/partners working for AXA business (I AM-Business), - Customer users of AXA (I AM-Customer). Identity & Access Management Products are part of Identity Global Products department within Group CIO division in AXA Group Operations. The product manager we are looking for will be in charge of the entire scope of the Identity Management, including identity referential, Identity Governance and Administration products (Saviynt based) and PKI scopes. **JOB PURPOSE** In AXA, the Product Manager contributes to AXA global IT solutions development by defining the strategy of his products, and by driving design, development, and deployment of products to answer clients' expectations and managing them to meet business objectives and customers' satisfaction. He/she also oversees the product profitability and sustainability, facilitating the product vision, defining with the business their needs and collect feedbacks. **MISSIONS** The Product Manager: - is instrumental in ensuring the sustainability and the cost efficiency of its products with the primary target to deliver value for the Group. - is the "Mini-CEO" of the product. He/She has the full accountability of the product throughout the entire life cycle, including user needs and market trend analysis, marketing, communication, brand management, finance, P&L, build, transition, operations, support, continual improvement and decommissioning. - owns the customer satisfaction and the entire lifecycle of a product applied in a specific business area: customer success tech advice, pre-sales - must identify what processes and what architecture capabilities his product will be contributing to. He / She must federate all initiatives in a functional area in order to have the largest potential customer base for his product. The Identity Product Manager particularly: - Manages strategy and roadmap of the identity Products of our IAM landscape in accordance with AXA GO’s Product Management practices: - New Global IGA platform powered by Saviynt technology - Global PKI processing internal and external certificates lifecycle - Progressive decommissioning of IAM legacy platforms Steers onboarding projects by: - Migrating current consumers of IAM (AXA entities, B2B projects, etc.) to the new strategic Products, from various legacy platforms - Onboarding new entities which may have a low maturity level in IAM processes and organization - Foster adoption of IAM Products by contribution to Group forums and animation of IAM Product boards - Develop onboarding accelerators to automate or delegate onboarding for consumers Ensures high Quality of Service, for all key domains of our IT Strategy: - Global “Move to the cloud” and “Technical debt” strategy, - Implement IAM roadmap according to Group CTO’s reference architectures and guidance Continuous enforcement of our Quality of Service and resiliency, to provide our internal customers with high level of service, including: - Monitor and improve IAM IPC (Incident Problem Change) by working closely with IAM Service Delivery Management team - Contribute to the continuous improvement of operational organization and procedures (e.g., monitoring) to improve our efficiency and enable savings when relevan