Growth Marketing Manager

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

**About the team**:
The team itself is composed of two main squads:

- ** Marketing Intelligence** is responsible for growth experiments ideation, campaign management, data analysis, and copy creation.
- **Marketing Operations** is responsible for implementing, scaling, and maintaining automated acquisition systems, and turning your craziest ideas into a reality. including data extraction and transformation. You’ll work with Growth Engineer such as Guillaume Aubert, Victor Barre, Axel Ruiz and Data Analyst such as Gonçalo Jardim

**About the role**:
In this role, you'll be responsible for hitting ambitious targets every month and driving pipeline by running growth experiments across marketing channels.

You'll also play a key role in helping departments scale their acquisition. Collaborating with growth engineers, you'll develop automated and scalable revenue operations processes.

**What you'll do**:
**About the role**:
In this role, you'll be responsible for hitting ambitious targets every month and driving pipeline by running growth experiments across marketing channels.

You'll also play a key role in helping departments scale their acquisition. Collaborating with growth engineers, you'll develop automated and scalable revenue operations processes.

**What you'll do**:

- ** Own & grow our Demand Generation team revenue** (outbound, customer referral) by identifying and executing growth experiments, building workflows, and partnering with the growth engineers to develop new systems and intent signals.
- ** Scale AI-driven outreach**— design & optimize prompts by leveraging **prompt engineering**, and structuring structure data sources (competitive analysis, customer research, persona insights) to power our AI copywriter to improve our cold outreach and events follow-up performances using PromptLayer
- ** Support 0-to-1 launch of our**new marketing product** by collaborating with the Product Marketing team to execute acquisition campaigns and hit aggressive targets —owning results from launch to impact.
- ** Drive cross-functional revenue initiatives** partnering with Sales, Partnerships, Ambassadors, and Events teams. Collect business needs, identify scalable solutions, and work with growth engineers to translate them into real-world execution (e.g., AI-powered event follow-ups).

**Conduct data analysis using SQL** to monitor and report on campaign performance, identify business opportunities, and develop actionable next steps.

**Example projects you’ll work on**:

- ** Refine our event follow-up campaigns** by optimizing content with AI-powered copy, implementing multi-channel outreach, and collaborating with the Partner Manager to enhance manual follow-ups by setting up workflows to surface key account insights (historical engagement, recent signals etc.)

**Our Current Tools / Data Stack includes**:

- ** Outreach & Automation**: Instantly.ai, Lemlist, Customer.io
- ** BI Tools**: Periscope
- ** Data Activation**: GetCargo, Hightouch
- ** AI & Prompt Engineering Platforms**: PromptLayer, OpenAI API, Clay
- ** Data Transformation**: dbt
- ** CRM**: HubSpot

**Who you are**:

- ** Revenue-obsessed.** You own outcomes, not effort. You don’t need a SaaS or growth background, but you need a relentless drive to scale, execute, and collaborate across teams to make it happen.
- ** You have high standards.** “Good enough” is not in your vocabulary. You demand excellence from yourself and others, focusing on continuous improvement, precision, and speed.
- ** Hacker mentality.** You obsess over finding novel ways to hit targets faster —even when the conventional wisdom says you’re wrong.
- ** Extreme ownership and autonomy.** You don’t wait for permission. You see a gap, you close it. You drive initiatives, execute with autonomy, and deliver results.
- ** Prompt engineering skills.** You know how to design and optimize AI-driven copy and outreach. You engineer prompts that drive conversions, not just clicks.
- ** Ability to write complex SQL queries** to analyze campaign performance and drive actionable insights. (Python is good too)

**Company Perks and Benefits**:

- 5-week vacation plus 2 weeks RTT
- Paid sick leave
- 6 weeks full remote/year
- Paid parental leave (16 weeks)
- 50% of public transportation reimbursed
- Personal credit card to buy lunches (we use Swile)
- We provide private health insurance