Solutions Engineer

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Join our Solution Architecture team where you’ll consult with customers to create and design the technology innovations that deliver business outcomes. Working in concert with our Sales and Customer Success teams you’ll create solutions that satisfy the most sophisticated customer requirements. We dedicate ourselves to supporting new team members, we value the broad range of experience levels and tenures in our organisation and we celebrate learning, knowledge sharing, and mentoring.

Zayo Solutions Engineers are critical to driving mutual success for Zayo and our customers. They serve as trusted technology partners to their customers to reveal what’s possible to make their businesses run better, faster, and smarter.

In this role you will be the trusted expert in telecommunications technology and Zayo’s products, consulting with customers to collaboratively design solutions that customers need. Using a combination of your technical, sales and communication skills you will engage in conversations with customers to discover, understand and analyse requirements and develop tailored solutions that incorporate industry leading practices to enable our customers to realise their goals. In concert with the other members of the sales team, you will present your work as a compelling solution that drives business value for the customer.

**Responsibilities**:

- Sales_- Understand customer business challenges, goals, and environment- Provide guidance and counsel in customer meetings throughout the sales cycle from discovery through close- Develop strong relationships with customer’s technical staff- Build and communicate the customer-specific value proposition with client executives and key partners- Write proposals and support the contracting process by ensuring that all technical and compliance needs are satisfied
- Solution Design_- Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems.- Design the right solution options to meet the customer’s needs- Ensure the feasibility of the proposed solution with the operations and product teams- Document and diagram solutions to clearly outline all technical components- Participate in the creation and delivery of compelling face-to-face sales presentations that demonstrate technical knowledge of designed solutions and the Zayo products used in the design- Engage more senior peers for assistance in the most complex customer designs
- Education_- Actively participate in bidirectional knowledge sharing with your Zayo and Zayo’s business partner peers- Help develop the product and technical acumen of your sales counterparts- Invest in yourself through continuing education, both formal and informal
- _Qualifications_- Bachelor’s degree in computer science, engineering, or related field; or equivalent business or military experience- Minimum two years’ experience in technical sales engineering / support role(s) within the telecommunications industry- Excellent communication skills - written, verbal, listening, reasoning and objection handling-
- Ability to work autonomously and effectively on multiple projects and collaborate effectively with team members from multiple disciplines- Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment.- Strong technical skills in networking including optical, routing and switching- Ability to create technical designs and diagrams of customer solutions- A results-oriented mindset