Product & Delivery Operations Manager (M/F) - Paris/lyon

LumApps is an Employee Experience Platform that supports companies in their digital transformation on communication, collaboration and engagement of their customers, partners,and above all their employees.

LumApps is a proven leader in this dynamic market with a truly unique vision and product. Our enterprise-grade SaaS platform has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave. We are also regularly selected for the French Tech Next40/120 program.

Our mission: To make people feel that they belong and have a purpose.

To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust LumApps to:
Improve the productivity of their teams with our SaaS-based Collaborative Experience
Platform integrated with both Google and Microsoft collaborative suites,

Transform employees into real ambassadors of their company,

Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips,

Helping companies to reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.

With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich and Krakow), LumApps supports large enterprises from all around the world. We are entering an ambitious phase in our company's journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and make LumApps shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.

**Product & Delivery Operations Manager**

We are looking for a Product & Delivery Operations Manager to streamline and scale the processes, cadences, and tools used by our Product, Product Experience, Engineering, and AI teams. As we enter a new phase of accelerated growth following the merger of Beekeeper and LumApps, your role will be critical in ensuring our teams can deliver with speed, quality, and predictability. You will drive the cadence, governance, and process maturity that turns complexity into clarity, making this the ideal role for an operator who thrives on creating robust foundations in high-growth, dynamic environments.

**Team**

This role sits within CPTO Operations and is embedded in the broader CPTO organization, directly influencing the way 250+ people across Product, Product Experience, Engineering, and AI work together. The Product & Delivery Operations Manager will act as a connector between leadership and teams, ensuring scalable processes, effective governance, and seamless collaboration in a post-merger environment.

**Missions**

**Run the product and delivery operating system**
- Design and facilitate shared rituals, templates, and cadences that let PM, PX, Engineers, and AI teams focus on building, not process.
- Ensure integrated roadmaps remain up to date, establish delivery governance, and enable alignment across Product, Engineering, AI, and customer-facing teams.
- Define trusted metrics, clean up tooling noise, and turn data into prioritization and decision-making conversations.
- Administer the product and delivery tool stack: own data hygiene, track adoption and progress, and publish clear health dashboards. Co-work with Heads of functions and DevOps to ensure consistent practices.

**Orchestrate strategic cross-functional initiatives**
- Own end-to-end project and delivery management for strategic initiatives: scope, schedule, dependencies, and risk mitigation.
- Identify and remove operational bottlenecks, improve speed, quality, and predictability of delivery.
- Support post-merger integration of tools, processes, and delivery practices.
- Partner with key stakeholders (Product, Product Experience, Engineering, AI, Product Marketing, IT, Finance/Procurement, Customer-Facing leaders) to align priorities and ensure smooth global ways of working.

**Champion a customer-feedback flywheel**
- Streamline collection, triage, and routing of user feedback to ensure no signal is lost between Support, CS, and Product.
- Feed insights back into planning and execution, closing the loop with customer-facing teams.

**Drive continuous improvement**
- Facilitate retrospectives, track KPIs, and measure ROI of process changes.
- Iterate on the Product & Delivery Ops maturity model as the company scales.
- Surface data-backed recommendations that increase team velocity, quality, and predictability.

**AI as enabler**
- Support the integration of AI initiatives both in the product roadmap and as internal enablers for employees (e.g., knowledge management, analy