Customer Success Manager

il y a 1 semaine

Paris, France Sendinblue Temps plein

We are a rapidly growing team of more than 700+ employees, representing over 67 nationalities spread across seven offices in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle, and Toronto.

At Sendinblue, all Sibers evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for talents that share our values: Empower the Customer, Build up Together, Impact First, Humbly Open, and People Company.

The Customer Success Manager - Renewal & Upsell will be responsible for assisting the Sendinblue Sales Team in their efforts to maintain and grow Sendinblue revenue. He/She will focus on maintaining revenue on low-touch clients and will be in charge of ensuring that every yearly contract is renewed and will also focus on dealing with upsells and cross-sells opportunities of existing clients.

**As a Customer Success Manager - Renewal & Upsell, you will**:

- Work with the Lite Enterprise team to ensure the renewal of contracts of low touch clients
- Properly deal with up-sell and cross-sell opportunities
- Contribute to maintain revenue and lower churn rate on this segment
- Work with our Customer Success and Sales team in order to provide feedback on the requirements of our customers
- Ensure that the tools in place are used properly and provide feedback to our operations for improvements
- Provide feedback on churn reasons and identify points of improvement to avoid it in the future
- Update and maintain the CRM data on the low-touch segment

**What you will need to success**:

- Bachelor’s or Master’s degree student, looking for an internship in sales/customer success
- Fluent in French and English, a third European language is a big plus
- Excellent verbal and written skills
- Results-oriented, excellent time management skills
- First experience in a client facing position is a plus

**What we offer**:

- A unique opportunity to join an international and collaborative start-up environment in a hyper-growth context
- Ticket restaurant - Swile card (12.50 €)
- Reimbursement of 50% of public transport
- A modern office in central Paris with fruits, snacks, drinks and lots of fun activities

**Meet us**:

- HR call
- A first interview with our Customer Success Team lead
- A last interview with our Customer Success Director

Sendinblue values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

Our recruiting process will mostly be virtual (Hangout,Zoom) to provide a safe experience.

The timeline and details of the hiring process will be shared by the TA team during the first call.

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