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Join us as a Know-Your-Customer ("KYC") Relationship Management Specialist where you will be responsible for protecting and bolstering our front office relationships across Barclays Corporate and Investment Bank. The role provides a client service interface offering language support and capabilities, along with in-Country regulatory specialties. To be successful as a KYC Customer Relationship Management Specialist, you should: - Have fluent language and translation capabilities in French, English and ideally Portuguese. - Have client onboarding and KYC experience. - Have experience in investment banking, product banking, products and clients. - Be comfortable handling escalations, technical and soft skills, helping to de-escalate situations. - Have experience with stakeholder management at a variety of levels of seniority. - Be comfortable driving and delivering training material to colleagues. Having a regulatory background or compliance is desirable but not an essential requirement. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Paris. **Purpose of the role** To enhance the customer experience through the implementation of various strategies and initiatives. **Accountabilities** - Collaboration with internal stakeholders including sales teams, operations teams, and risk management team to understand client needs and expectations, to ensure the timely execution of transactions, and deliver solutions. - Development, implementation and assessment of strategies to optimise customer satisfaction and loyalty to the bank by analysing customer experiences and feedback. - Collaboration across functional projects and initiatives to support and advise the broader business operations team on processes and procedures. - Support teams within the business operations function to enhance the customer experience and align with risk management and compliance procedures. - Comply with all regulatory requirements and internal policies related to customer experience. - Execution of escalation requests to the relevant team or senior management as required in a timely manner. - Management and maintenance of customer records and documentation to ensure accuracy. **Assistant Vice President Expectations** - Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. - Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. - Take ownership for managing risk and strengthening controls in relation to the work done. - Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. - Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. - Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. - Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. - Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
