Senior Digital Customer Engagement Manager

Isprox is looking for a **Senior Digital Customer Engagement Manager** in order to assist our Client in their search for the best professionals. Our client is a multinational information technology consulting company with offices in more than 50 countries serving several industries and is looking for experienced professionals to further strengthen their team in Spain, this position is 100% remote.

**Role description**:
As **Digital Customer Engagement Manager **we are searching for the professional who wants to make a real impact for our client projects. In this position, you will focused on supporting sales to delivery handover and customer onboarding. Contributing to onboarding/transitioning customers to client. You will be in charge of orchestrating the overall service/project delivery according to planned scope, budget, and milestones.

**Duties & Responsibilities**:

- Supporting in de-escalations of critical customer situations.
- Supporting critical customer situations in conjunction with Major Incident Management (MIM), Client Office teams with Client Products Support, as applicable.
- Contributing to customer release and maintenance activities.
- Supporting customers on technical requirements throughout their lifecycle within the Client products.
- Executing and supporting problem management and continuous improvement.
- Contributing to the liaison with different client stakeholders, especially Virtual customer success partner involved in the accounts, to ensure customer success.
- Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
- Systematic and faster onboarding of associates: mandatory trainings documentation.
- Enabling continuous delta KTs on new topics and refresher sessions.

**Qualifications & Experience**:

- 4+ years of working experience with multi-national Software/IT organizations.
- 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
- 2+ years of SAP Basis S/4HANA knowledge
- Technical Skill Set required to perform dCEM tasks.
- Technical expertise in SAP Basis area with minimum of 4+ years of working experience.
- Good understanding & hands-on experience required in HANA database.
- Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
- Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
- Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.

**Languages** required**: (_One of the following languages at C1 Level Fluency_ )
- German
- Italian
- Spanish
- French
- English: (B2: Independent Level User)

**The Offer.**
- You will be part of the fastest-growing large tech companies in the world is in full development, where your qualities and talents are valued and where you can make your mark in this key position.
- The opportunity to work in a virtual-first work environment, promoting a good work-life integration and real flexibility.
- A challenging and responsible position in an organization where technology is at the top of the current possibilities; offering a positive work environment that values employee recognition and respect.
- Our Client is focused in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
- Excellent working conditions including a salary in line with your professional experience. Salary indication according to your experience plus secondary benefits.
- A permanent contract based on a full time job with flexible working hours and other attractive ancillary benefits.