Customer Service Manager
il y a 2 semaines
We’re Adevinta, a global leader in digital marketplaces. Our household name brands, including Marktplaats in the Netherlands, mobile.de in Germany and leboncoin in France, reach hundreds of millions of people every month. We’re all about matchmaking, and our sites help people find whatever they’re looking for in their local communities - whether it’s a car, an apartment, a sofa or a new job. Every connection made or item found makes a difference by creating a world where people share more and waste less. Our brands are supported by global Tech Hubs in Barcelona, Amsterdam, Paris and Berlin. Their goal is to develop common global products and innovation platforms which all of our brands can use. This means using cutting edge technology to create highly scalable, customisable and secure products and components that free up development time and leverage our access to global data. What you’ll do & Who you are - Manage the Sales Assistants team to ensure the achievement of quantitative and qualitative objectives; - Validate refund requests (for requests up to 6 consecutive months and/or less than 1000 euros); - Develop the Sales Assistants' skills on processes and communication (by debriefing recorded calls and live monitoring); - Ensure compliance with procedures; - Report any dysfunction to their immediate superior (N+1); - Conduct and facilitate a monthly team meeting; - Daily team management (briefings, workshops, etc.); - Monthly activity reporting to their immediate superior (N+1); - Analyze productivity and identify areas for improvement; - Participate in meetings; - Provide input on "sales follow-up" in the development of new products, tests, processes, tools, and service improvement; - Manage incoming call flow (overflow, follow-ups); - Manage team organization and anticipate absences. **Benefits**: Life at Adevinta comes with its perks Our Adevintans enjoy the following benefits: - An attractive Base Salary- Participation in our Short Term Incentive plan (annual bonus)- Employee Stock Purchase Program with a match from Adevinta- Work From Anywhere: Enjoy up to 20 days a year of working from anywhere Maybe not from the moon well why not just make sure you have internet connection- A 24/7 Employee Assistance Program for you and your family, because we care ❤️- Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
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Customer Success Manager
il y a 1 semaine
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