Technical Account Manager

About the Job:

The Technical Account Manager (TAM) role at Red Hat involves providing premium support and architectural guidance for the OpenShift Container Platform to enterprise customers. This position focuses on building long-lasting customer relationships and requires a strong technical background in cloud technologies, particularly in container orchestration and automation. The role is not sales-oriented but emphasizes customer engagement and collaboration with various teams within Red Hat.

What you will do:

• Support enterprise customers in implementing automated and containerized cloud application platform solutions

• Learn new technologies quickly, including container orchestration and microservices

• Perform technical reviews and proactively identify and prevent issues

• Understand customer technical infrastructures and advocate on their behalf

• Collaborate with engineering, R&D, product management, and technical support teams

• Create documentation regarding customer issues and resolutions

• Manage and grow customer relationships through attentive support

What You Will Bring:

• Prior experience in technical support, engineering, operations, or quality assurance roles.

• Strong understanding of Linux, and supporting areas such as networking, storage, and security.

• Hands-on experience with virtualization technologies (e.g., VMware, KVM, Hyper-V) and specifically with OpenShift Virtualization.

• Deep familiarity with OpenShift architectures, APIs, operators, and cluster operations.

• Ability to juggle multiple issues, priorities, and projects with excellent attention to detail.

• Strong customer-facing skills: ability to grow relationships, foster trust, and communicate complex technical ideas to both technical and non-technical stakeholders.

• Excellent verbal and written communication skills in English.

• Commitment to pursue relevant Red Hat certifications (e.g., RHCE, OpenShift Administration, OpenShift Virtualization).

• Collaborative mindset, able to work across internal (Red Hat) and external (customer, integrators, partners) teams.

• Quick learner, self-starter, and ability to adapt to evolving technologies and environments.

• Strong time management and prioritization capabilities.

• Ability to articulate how Red Hat's virtualization and hybrid cloud product portfolio maps to the customer's strategic use cases.

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About Red Hat

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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