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Customer Engineer

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Lyon, Auvergne-Rhône-Alpes, France Collibra Temps plein

Joining Collibra's Customer Engineering team
We're shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. We are building a team of exceptional people to help us deliver on that promise. As a Customer Engineer, you are the guiding force behind bringing Collibra's product and vision to customers and prospects. Responsible for both net-new and expansion opportunities in existing accounts. Customer Engineers establish knowledgeable and trusted relationships from day one and serve as thoughtful technical advisors. As a Customer Engineer at Collibra, supporting the Southern Europe team, you will be responsible for maintaining the technical relationship with customers throughout the entire customer journey, both pre- and post-sale. You will fill an essential and highly respected role in the sales organization at Collibra.

Customer Engineers at Collibra are responsible for

  • Mapping solutions to value across large and dynamic customers, bridging both business and technical requirements.
  • Participating in discovery and driving qualification of new opportunities, and expanding customers
  • Preparing and conducting product demonstrations, highlighting how Collibra's Platform can support our Enterprise customers' needs.
  • Advising and supporting customers' technical stakeholders to accelerate Collibra adoption and value realization, i.e., be the primary point of contact for technical and product-related queries
  • Identifying, evaluating, recommending, and executing value-based workshops and proof of concepts/values.
  • Preparing and providing input for functional and technical sections of RFPs/RFQs.
  • Supporting sales and marketing activities, webcasts, field enablement, and asset creation.
  • Providing advice and feedback to product management and engineering to enhance our offerings.

You have

  • 2+ years in a Sales or Customer Engineering, or Sales Consulting role.
  • 4+ years of experience working in the Data/SaaS space
  • A good understanding of two or more of the following disciplines: data governance, data catalogs, data quality, and data privacy platforms. Experience should include a broad range of disciplines, including value-based selling, cost-benefit analysis, ROI analysis, process and project management.
  • Experience in regulatory compliance and or (financial/IT) audit is a plus.
  • Proven experience working with leading PaaS providers, data lakes, databases, and integration platforms is required.
  • A bachelor's degree or equivalent work experience is required.
  • This position is not eligible for visa sponsorship.

You are

  • An effective communicator
  • A sales- and customer-focused self-starter with enthusiasm, flexibility, and motivation.
  • A trusted advisor for C-level executives and C-1 level executives
  • A proven collaborator and liaison with all levels and departments within an organization, with experience and success in a partner-heavy environment.
  • Confident in dispensing knowledge to a highly skilled and experienced audience.
  • Able to demonstrate a thorough understanding of business needs and revenue potential for accounts in the region.
  • Excited for continuous learning and development, with an aptitude for grasping technical concepts
  • Able to travel regionally up to 30% to support business needs.
  • High proficiency in both written and spoken French and English is essential for effective communication with our multinational clients and colleagues. Proficiency in Spanish or Italian is a plus.

Measures of success

  • Within your first month, you will become familiar with Collibra and understand our customer landscape.
  • Within your second month, you should confidently conduct discovery with customers and prospects, initial product demonstrations, and be able to present solutions aligned to customer value.
  • Within your third month, you will become a voice for Collibra within your accounts and for your accounts back within Collibra - educating external and internal stakeholders on features, roadmap, and new use cases.
  • Drive operational excellence by ensuring the sales process runs smoothly and efficiently.

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra's benefits.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

At Collibra, we're proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.