Senior Specialist

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit

Sr Admnstr-English,FRENCH,Windows

Job Summary
This role delivers advanced technical support for Windows environments, utilizing both French and English language proficiency to resolve complex issues escalated by analysts. The position focuses on diagnosing root causes, implementing effective solutions, and ensuring customer satisfaction while upholding organizational quality and security standards Key Responsibilities
1. Deliver advanced technical support by troubleshooting and resolving complex issues in Windows environments, utilizing both French and English language proficiency to assist diverse customers.
2. Perform root cause analysis and implement solutions for escalated technical and security incidents using Windows administrative tools and diagnostic utilities.
3. Maintain and update knowledge base documentation in both French and English to facilitate effective issue resolution and ongoing learning within the support team.
4. Coach and mentor analysts and new team members, providing guidance on advanced troubleshooting techniques and effective use of Windows support tools.
5. Ensure resolution of complex support tickets within defined SLAs, collaborating within the support team to maintain operational excellence and robust security posture.
6. Contribute to positive customer experiences by achieving high First Call Resolution rates and minimizing case reopens, leveraging strong bilingual communication and technical expertise.

Skill Requirements
1. Advanced Proficiency In Windows Operating Systems Administration And Troubleshooting.
2. Advanced Proficiency In Using Diagnostic And Remote Support Tools For Windows Environments.
3. Advanced Skills In Conducting Root Cause Analysis And Implementing Technical Solutions.
4. Advanced Knowledge Of It Service Management Processes And Sla Adherence.
5. Advanced Ability To Create And Maintain Technical Documentation And Knowledge Bases.

Certification
1. Optional but valuable: Microsoft Certified: Windows Server Hybrid Administrator Associate or similar certification.
2. Optional but valuable: ITIL Foundation certification.
3. Optional but valuable: DELF/DALF (French language certificatio
Job Description (Posting)
We are seeking for a Service Desk Technician to fill multiple position to join our team at a client's facility in Marcq-en-Barœul, Hauts-de-France, France.

Important details

50% remote
Language: French (C1) + English
Years of experience: 5+years

Overview:

The Workstation Installation & Operations Engineer will support the infrastructure and IT production. The role involves user support (internal & external), equipment management, troubleshooting, and administration of user accounts and telephony.

Responsibilities:

Provide user support (levels 0, 1, and 2 for workstations, telephony, smartphones, and VPN access)
Record and process requests using ticketing tools, escalate to level 2 teams as needed
Prepare and configure equipment (desktops, laptops, printers, scanners), manage equipment movements and stock
Troubleshoot and install equipment, contribute to maintenance interventions
Administer user accounts for relevant tools
Manage and track requests via ticketing tools
Oversee telephony management and escalate to third-party operators when necessary

Mandatory skills:

MS Windows
Office Suite (Exchange Online, OneDrive, O365)
DNS
TCP/IP
Telephony TOIP
MS Windows Server
Active Directory

Appreciated skills:

Experience in equipment management and stock tracking
Ability to work in a support and maintenance environment
Familiarity with ticketing tools and escalation processes
Strong troubleshooting and installation skills
Experience in user account administration

Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

Apply now and submit your CV in English

Why become an HCLTechie?

At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.

We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

Comprehensive benefits package.
Global career opportunities and mobility.
Flexible work environment supporting work-life balance.
Exciting projects and upskilling opportunities to shape your role.
Total wellbeing focus: Beyond professional growth, you'll be able to collaborate with like- minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.

---