Customer Success Specialist

Il y a 2 minutes

Paris, Île-de-France Noovy Temps plein

Fulltime Freelance Contract Opportunity

Want to change your career from
Frontdesk/Reservation to Customer Success Specialist (French Market) at Noovy ?

Are you passionate about hospitality and love helping people succeed? Noovy is looking for a
Customer Success Specialist
to join our team, focusing on our clients in the French market. You'll be the go-to expert for hoteliers, ensuring they get the most out of our platform and build a lasting partnership with Noovy.

What you'll do:

  • Onboarding
    : Guide new clients through a seamless 4-week onboarding process, ensuring they are fully set up and confident with our system.
  • Support
    : Be the first point of contact for hoteliers, handling their questions and resolving issues efficiently via email, chat, and phone.
  • Account Management
    : Act as a trusted advisor to our partners, ensuring they have the necessary tools and support to succeed.
  • Additional Responsibilities
    : There will be opportunities for on-site client visits and assisting with the design and delivery of training sessions.

Who you are
:

Experience
: You have at least
1 year of experience in hotel operations
(e.g., front desk, reservations) and a solid understanding of systems like PMS, booking channel management, and hotel revenue management.

Skills
: You are a natural communicator with strong empathy, patience, and problem-solving skills. You have a genuine passion for the hospitality industry.

Languages
: You are
fluent in French and English
.

Location
: Remote

You are also willing to travel for on-site client onboarding in
France
.

What we offer:

  • Competitive Salary of 2000 bruto per month
  • Work-Life Balance
    :
    20 vacation days
    per year.
  • Growth
    : We support your professional development and provide the best tools for both office and remote work.
  • Team
    : You'll be part of a diverse, multilingual team and have the chance to work with passionate hoteliers.

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