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Account Manager
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As the Account Manager, you'll be the driving force behind delivering outstanding 2D Print and Promotional Merchandising solutions to our global client within the Pharmaceutical industry. You'll work hand-in-hand with customers, suppliers, and internal teams to ensure every project is delivered flawlessly, on time, to specification and with exceptional service.
Your role goes beyond coordination; you'll build strong, lasting relationships with key stakeholders at all levels, acting as a trusted advisor who understands their needs and brings innovative solutions to the table. From negotiating costs and timelines to selecting the perfect suppliers, you'll take full ownership of each project, ensuring quality and value every step of the way.
The successful candidate will thrive on creating seamless experiences, solving challenges, and making an impact.
This role operates on a blended model between the client site in Nanterre and home.
Please submit your resume / application in English.
Key Responsibilities
Advise on print projects with technical expertise
Own the process: take client briefs, manage specs and deadlines from start to finish
Drive innovation by suggesting creative alternatives
Create precise specifications and communicate requirements to suppliers
Deliver exceptional service and ensure projects hit quality, spec and time targets
Keep everything on track with accurate records and company tools
Collaborate across teams and leverage HH Global's full-service offering
Champion improvements by implementing new methods and processes
Support success: presentations, reporting, and account administration
Ensure financial accuracy with invoicing and budget management
Be flexible, attend off-site meetings and press passes, even outside normal hours
Spot opportunities with Account Director and Procurement to grow business
Maximize profitability through smart analysis and P+L management
Exceed expectations by delivering against SLAs and business objectives
Stay compliant with all regulatory and company policies
Measure and improve customer satisfaction continuously
Knowledge, Skills + Experience
Proven account management experience in a contracted environment, delivering to strict SLAs and KPIs
Client-facing expertise with a track record of building strong relationships
POS conceptual knowledge and creative thinking
Deep technical print expertise, with a strong understanding of diverse techniques
Skilled in problem-solving and implementing preventative measures for project challenges
Commercially savvy and numerate, with a focus on profitability
Ability to manage multiple projects simultaneously in a fast-paced environment
Exceptional time management and prioritization skills under pressure
Project management mindset with a process-driven approach
Sales and business development awareness to identify growth opportunities
Approachable and influential, offering valuable advice in meetings
Skilled at managing and communicating with key stakeholders to exceed expectations
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