Store Manager

il y a 2 semaines

Paris, Île-de-France Wellness Consulting Temps plein

GALENIC Paris is looking for a Store Manager to join their team for their Spa opening

Galénic brings science into the world of beauty and raises the standards of luxury skincare. The focus is on high performance, safety, and quality, with products born from innovation and cutting-edge dermatological research.

As Store Manager at Maison Galénic in Paris, the role involves overseeing the boutique's overall management, ensuring sales targets and client satisfaction are met. A key position in developing brand awareness and embodying its values within this prestigious new Maison.

Key Responsibilities

Operational Management

  • Drive sales, analyze performance (KPIs), and achieve financial objectives.
  • Maintain brand visual and operational standards (merchandising, inventory, logistics).
  • Train and motivate teams to ensure exceptional client experience.

Luxury Skincare Service Management

  • Oversee the organization of premium skincare treatments.
  • Ensure a personalized, high-end client experience that meets hygiene and safety standards.

Maison Management (Influencers, Media, VIPs)

  • Plan and manage exclusive events for VIPs and influencers.
  • Provide luxury hospitality and ensure perfection in every space and service.

Coordination & Reporting

  • Collaborate with headquarters teams to align local and global initiatives.
  • Track performance metrics and propose strategic improvements.

Client Development & Loyalty

  • Build a loyal client base through personalized experiences and a VIP program.
  • Maximize synergies between the boutique, clinic, and headquarters to strengthen brand recognition.

Leadership & Brand Representation

  • Act as a brand ambassador for clients, VIPs, and business partners.
  • Inspire teams to embody the Maison's values and commitment to excellence.

Skills and competencies

Ability to:

  • Analyze KPIs and implement strategies to achieve financial goals
  • Drive sales and upselling techniques to maximize revenue
  • Train, motivate, and evaluate team members to foster collaboration and excellence
  • Understand and communicate the value of high-end products to clients
  • Anticipate and exceed the expectations of VIP customers
  • Optimize operational processes, including merchandising, logistics, and inventory management
  • Deliver an exceptional and personalized client experience
  • Adapt to diverse cultural expectations in an international environment
  • Communicate effectively with both clients and internal teams with professionalism and elegance
  • Collaborate seamlessly with headquarters and local teams to ensure operational efficiency
  • Balance strategic objectives with daily operational oversight
  • Maintain an impeccable presentation and align with luxury industry standards
  • Work efficiently under pressure in a fast-paced, high-expectation environment
  • Pay attention to detail to ensure excellence in client service and store management

Qualifications & education

  • Master's degree in business, management, or retail (business school or equivalent).
  • Training or certification in luxury, retail, or hospitality is an asset.
  • 5 years of experience managing a retail location, ideally in luxury, fashion, beauty, or high-end hospitality.
  • Proven expertise in team management, budgeting, and complex operations.
  • Fluency in English required to accommodate international clients.
  • Additional languages (Mandarin, Arabic, Russian, etc.) are a plus but not mandatory.
  • Understanding of the specific needs of a culturally diverse clientele.

Job Types: Full-time, Permanent

Experience:

  • Luxury cosmetics: 5 years (Required)

Language:

  • ENGLISH & FRENCH (Required)

Work Location: In person

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