Omnichannel Customer Experience Intern

Summary
About us

Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique.

Today it continues to uphold the vision of the House through boundary-pushing collections including women's and men's ready-to-wear, accessories, and objets d'art. The brand's unprecedented interactions with the expanding digital realm, material developments, and today's social responsibilities keep it at the forefront of modernity.

In 2021, Balenciaga's 50th Couture collection—the House's first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance.

From October 2015 to July 2025, Demna designed both men's and women's collections as the Artistic Director.

In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

Job Description
Description de poste
BALENCIAGA - Omnichannel Customer Experience Intern - March 2026 (F/H)

Your opportunity
You will collaboratively work across the Digital and Retail departments to assist and support Balenciaga's client experience through all channels in a seamless manner.

You will work closely with the Global Omnichannel Senior Analyst sas well as regional Retail teams to ensure a smooth functioning of Omnichannel services on a global scope.

How you will contribute
You will be a key member of the team and will actively support the team on a number of different activities :

• Assist with the implementation, training organization and day-to-day operations of Omnichannel Services.
• Support the Global Omnichannel Senior Analyst with daily requests from regional teams and client services (technical issues with tools, backlog management, customer complaints, punctual requests, etc.).
• Oversee and complete StoreDB (internal platform) to ensure all store information on and the Yext platform (online publisher) are registered and accurate for the worldwide scope.
• Partner with the Global Omnichannel Senior Analyst and Global Online Operations Coordinator to provide the retail and client service teams with the tools and information needed to ensure a qualitative client experience.
• Conduct benchmarking analysis and customer journey tests on , and report any feedbacks and issues directly to your Global Omnichannel team

Who you are :

• You are at ease using digital tools and have a good fashion market knowledge
• You speak fluently English and have excellent written and oral skills
• You are curious, agile, and pro-active
• You are a team player who likes to exchange with his/her peers
• You have a deep client sensibility and an analytical mindset
• A Previous experience in Retail is appreciated

Why work with us?
Balenciaga is committed to fostering your professional development within the House and the Kering Group. We encourage our managers to create high-performance teams that strive for excellence. We support each of our employees so that they can express their full potential in a stimulating and fulfilling work environment.
Diversity Commitment
Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms :
- gender, age, nationality, culture, disability, sexual orientation…
- enriches the workplace and our client experience.
As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.
Job Type
Student (durée déterminée) (stagiaire)

Start Date

Schedule
Full time

Organization
BALENCIAGA S.A.S.