ServiceNow Solution Architect
il y a 3 jours
ServiceNow Solution Architect
Designing scalable, secure, and integrated ServiceNow solutions across enterprise workflows
Position Overview
We are seeking a ServiceNow Solution Architect to lead the design, governance, and implementation of enterprise workflows on the ServiceNow platform. The architect will drive strategic alignment of modules including ITSM, HRSD, ITAM, GRC, and Virtual Agent, ensuring scalable, secure, and compliant solutions.
The role requires deep technical and functional understanding of the ServiceNow ecosystem, as well as strong experience in platform integrations, solution design, and stakeholder collaboration.
Key ResponsibilitiesArchitecture & Solution Design
Define the platform roadmap and architectural patterns across modules (ITSM, HRSD, ITAM, GRC, Virtual Agent)Design scalable, maintainable, and secure ServiceNow solutions aligned with business requirements and platform best practicesTranslate enterprise goals into modular solution blueprints and platform capabilitiesServe as technical authority for solution reviews, design sign-offs, and architecture governancePlatform Strategy & GovernanceEstablish development standards, naming conventions, and integration patterns for platform consistencyLead ServiceNow upgrade planning, custom code reviews, and compatibility assessmentsGuide implementation of Virtual Agent, automation flows, and AI-powered workflows in collaboration with product teamsEnsure alignment with ITIL/COBIT frameworks, security compliance (e.g., RBAC, encryption), and data governance policiesIntegration & Infrastructure Oversight
Design integration strategies using IntegrationHub, APIs, MID Server, and external data sources (e.g., HRIS, CMDB, ERP)Oversee architectural considerations for multi-instance management, Dev/Test/Prod environments, and CI/CD pipelinesCollaborate with cloud infrastructure and cybersecurity teams on ServiceNow hosting, access, and performance managementStakeholder Engagement
Collaborate with business analysts, developers, and functional leads to ensure architectural alignment and business fitAct as trusted advisor to senior stakeholders on platform capability, risk, and optimizationSupport pre-sales solutioning or internal stakeholder proposals, where applicableRequired Qualifications
Experience & Technical Skills
7+ years of experience in ServiceNow platform design, development, and architectureStrong architectural knowledge of multiple ServiceNow modules, especially ITSM, HRSD, ITAM, GRC, and Virtual AgentDeep understanding of ServiceNow architecture patterns, platform capabilities, and scoped applicationsExperience designing robust integration architectures using REST/SOAP, IntegrationHub, and external identity/access systemsStrategic & Soft Skills
Proven leadership in technical design, platform governance, and stakeholder communicationStrong documentation and presentation skills for solution design and architecture reviewsAbility to balance technical constraints with business priorities and roadmap needsPreferred Qualifications
Certified ServiceNow System Administrator and one or more Architect/Implementation Specialist certifications (ITSM, HRSD, GRC, etc.)Familiarity with frameworks like TOGAF, ITIL v4, and enterprise architecture tools (e.g., LeanIX, ArchiMate)Experience working in regulated environments or public sector transformation programsBackground in DevOps, CI/CD pipelines for ServiceNow, and ATF/test strategy development
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