Regional Partner Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Engage partner industry & practice lead in co-ordination with SN industry / workflow specialists to expand beyond practice and understand business value proposition. Be a trusted advisor, manage partner performance and growth.
• Create unified sales plan with GPC (Global Partnerships & Channels) and country input & ratify with partner. Identify areas of focus: GSF, Industry, Accounts and inform extended team. Co-develop longer term possibilities into breakthrough strategies.
• Connect and co-ordinate stakeholders; facilitate translation of partner plan into deal registered pipeline via JPP process. Support Account Executives accelerate and close opportunities. Work / collaborate with Solution Consultants as appropriate.
• Work with EMEA Partner Acceleration lead to prioritise activation of Partner offerings in line with Partner Plan and identify appropriate audience. Facilitate Joint Partner Planning (JPP) process on target accounts. Manage offering performance.
• Identify, plan and drive demand gen activity to support the Partner Plan. Facilitate translation of activity into deal registered pipeline via JPP process in collaboration with Territory Partner Seller.
• Monitor against 3Cs (Capability, Competency, and Customer Success)/ Rise Up dashboard in collaboration with Territory Partner Seller. Drive enablement plan and monitor progress.
• Identify upcoming renewals and facilitate early engagement between Partner and AE to maximise opportunity
• Create governance : Joint Partner Planning, Executive Briefings / Partner Scorecard / QBR, Collaborate and align with Territory Partner Seller, Monitor Partner quality (CSAT, NRR, GRR, #dep)

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Develop & Maintain Standard Operating Procedures (Business Planning Guides, Enablement Journeys etc.)
• Effectively coach & enable partners both remotely and face to face as needed
• Communicate Partner Programs' Requirements & Benefits across the ecosystem
• Provide Day-to-Day Management of Partner Ecosystem
• Work closely with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being executed
• Conduct Quarterly and Bi-annual Business Reviews
• Develop Partner Business Case + Program Roadmaps
• Articulate investment areas needed to both enter and progress through the partner program
• Execute Remediation Plans
• Enhance & Manage Partner Portal and Other Systems
• Work Towards Partner Revenue Goals through Teaming & Subcontracting
• Build and Maintain Relationships Between the PDC and the Partner ecosystem
• Participate in Marketing Events
• Approximately 10% travel

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.