Digital Client Advisor

il y a 2 semaines

Paris, Île-de-France Christian Dior Couture Temps plein

Missions

Tasks And Responsibilities

  • Provide a positive, courteous, and pleasant client experience by incorporating all core brand values and integrity throughout each interaction.
  • Consistently provide a highly professional approach and outstanding service ; communicate effectively and with empathy via phone, email, social media and/or written correspondence.
  • Develop digital client book with the ability to recruit and develop top clients
  • Escalate any client issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met.
  • Ensure that all client communications are handled in line with Dior policies and processes.
  • Demonstrate and share brand awareness, story telling and product knowledge when

communicating with clients.

  • Ensure qualitative monitoring and updating of customer information, accordingly to the Dior tools, to retain actual customers and detect new high potential ones
  • Drive to achieve and exceed planned KPI's (such as sales, clienteling, client experience…)
  • Recommend new and innovative approaches to address client concerns and share

successful ideas within the team and department.

  • Develop excellent working relationships within the Dior network.

Profil

  • Education and experience:
  • Bac+2 required from a higher education
  • Previous experience in luxury (client service, boutiques, hotels, or concierge)
  • Languages
  • On top of English, French, German, Arabic, or Italian is mandatory
  • Hard Skills:
  • Proficient in Microsoft Office
  • Salesforce knowledge a plus
  • Soft skills & motivation:
  • A passion for Christian Dior and our collections
  • Strong sales negotiation skills
  • Able to multi-task and prioritize competing tasks
  • Able to work a varied schedule
  • Clear demonstration of a client-first mind-set
  • Highly motivated, energetic, and inspirational team player
  • Strong knowledge in fashion trends

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