Technical Process Specialist with French

il y a 2 semaines

Paris, Île-de-France Infosys Temps plein
Support Engineer
About us:
Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow

Responsibilities:
  • Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
  • Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
  • Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
  • Performance Monitoring: Monitor and address performance-related issues
  • User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users
  • Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements
  • Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider
  • Training and Advising Colleagues: Provide advice, training, and corrections to colleagues
Required skills:
  • Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
  • Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
  • French min C1 level
  • Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
  • Microsoft Product Knowledge: Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products.

  • Technical Support Specialist

    il y a 1 jour

    Paris, Île-de-France EVEREC Temps plein

    Technical Support Specialist – France (Installers)Location:France (Hybrid / Remote)Contract Type:PermanentCompensation:€45,000 – €50,000 + BenefitsLanguages Required:French & English (both fluent)About the CompanyWe're partnering with a fast-growingEV charging and cleantech scale-upthat is transforming how electric vehicle infrastructure is deployed...

  • Technical Support Specialist

    il y a 3 jours

    Paris, Île-de-France MotorK Temps plein

    Who are we?MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.We are on a fast and ambitious trajectory and serving 90% of...

  • XR Technical Specialist

    il y a 2 semaines

    Paris, Île-de-France Global Enterprise Partners Temps plein

    Global Enterprise Partners is currently looking for a a XR Technical Specialist for an initial 6 months contract with our client in Paris, FranceRole ObjectiveThe XR Technical Specialist is responsible for implementing XR (Extended Reality) solutions for our client with a strong focus on hardware. The XR Technical Specialist will work closely with...

  • Performance Marketing Specialist

    il y a 6 jours

    Paris, Île-de-France BEARS WITH BENEFITS Temps plein

    Your missionWe're looking for a Performance Marketing Specialist (m/f/d) to take the lead on our paid acquisition efforts in the French market, across both Search (Google/Bing) and Social (Meta/TikTok). As part of the Performance Marketing team at Bears with Benefits, you'll own both strategy and execution: from budgets and creatives to testing and...

  • Performance Marketing Specialist

    il y a 4 jours

    Paris, Île-de-France Bears with Benefits Temps plein

    Your mission We're looking for a Performance Marketing Specialist (m/f/d) to take the lead on our paid acquisition efforts in the French market, across both Search (Google/Bing) and Social (Meta/TikTok). As part of the Performance Marketing team at Bears with Benefits, you'll own both strategy and execution: from budgets and creatives to testing and...

  • Performance Marketing Specialist

    il y a 2 semaines

    Paris, Île-de-France BEARS WITH BENEFITS® Temps plein

    Your missionWe're looking for a Performance Marketing Specialist (m/f/d) to take the lead on our paid acquisition efforts in the French market, across both Search (Google/Bing) and Social (Meta/TikTok). As part of the Performance Marketing team at Bears with Benefits, you'll own both strategy and execution: from budgets and creatives to testing and...

  • Robotic Process Automation Business Analyst

    il y a 1 semaine

    Paris, Île-de-France Solvex Solutions Temps plein

    RPA Business AnalystLocation:Paris, France (2 days onsite per week)Languages:French & English (Fluent)Employment Type:Contract with extensionOverview:We are looking for an experiencedRPA Business Analystto support a digital automation initiative within a leading organisation in Paris. You will work closely with French-speaking business stakeholders and...

  • Immigration Specialist

    il y a 7 jours

    Paris, Île-de-France Hiliv Temps plein

    100% remote from France (preferably based in Paris or Montpellier, with occasional travel across France as needed)The Immigration Specialist - France is responsible for supporting and strengthening our team in handling immigration procedures for clients relocating to France. Acting as the main point of contact for our clients, you will ensure a smooth and...

  • Customer Support Specialist – French Speaker

    il y a 2 semaines

    Paris, Île-de-France Cross Border Talents Temps plein

    Portugal (Lisbon / Porto / Hybrid / Remote depending on project) Languages Required: French C2 + English B2 EU citizenship or valid Portuguese work permit requiredAbout the OpportunitiesWe are hiringFrench-speaking professionalsfor several international clients in thetech, digital, and customer experience sectors.New projects are startingJanuary and February...

  • Technical Support Specialist

    il y a 1 semaine

    Paris, Île-de-France D-EDGE Hospitality Solutions Temps plein

    Who We AreHave you ever booked a hotel online? Then you've probably used D-EDGE without knowing it.Mission: Every day, we help more than 17,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel...