IT Desktop Support

il y a 5 jours

Paris, Île-de-France Infosys Temps plein

Job Title:

IT Desktop Support Engineer

Location:

137 Rue du Faubourg du Temple, 75010 Paris, France

Duration:

12-Month Contract (Extendable)

Job Type:

Onsite | Monday to Friday

Contract Type:

EOR (Employer of Record)

Salary:

2800 Euros per month

Language Requirement:

Fluent in English and French

Job Summary:

We are seeking an experienced IT Desktop / End User Support Engineer to deliver high-quality technical support to users. The role includes resolving hardware, software, and network issues, ensuring smooth IT operations, and providing excellent customer service.

Key Responsibilities:

Provide Level 1 and Level 2 support for desktops, laptops, printers, and peripherals.

Install, configure, and maintain operating systems, applications, and software updates.

Troubleshoot hardware, software, and network-related issues.

Support Microsoft Office 365, email clients, and collaboration tools.

Manage user accounts, access management, and passwords in Active Directory.

Assist remote users via VPN and remote support tools.

Escalate complex issues to higher-level support when necessary.

Maintain IT asset inventory and ensure adherence to company policies.

Document incidents, resolutions, and contribute to the IT knowledge base.

Participate in IT projects, upgrades, and system rollouts as needed.

Requirements:

Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).

Proven experience in desktop/end-user support or helpdesk environments.

Strong knowledge of Windows OS, Microsoft Office Suite, and common enterprise applications.

Familiarity with Active Directory, Office 365, and fundamental networking concepts (TCP/IP, DNS, DHCP).

Experience using ticketing tools such as ServiceNow, JIRA, etc.

Excellent troubleshooting, communication, and customer service skills.

Ability to work independently and collaboratively.

Detail-oriented with a strong customer-focused approach.

Fluency in English and French is mandatory.

Preferred Skills:

Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: 2,800.00€ per month

Ability to commute/relocate:

  • Paris: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Can you join immediately if selected ?
  • What is your Notice period days ?
  • Are you comfortable with salary and location ?
  • What is your Nationality and Visa status?

Experience:

  • IT Desktop Support : 3 years (Required)

Language:

  • English and French (Required)

Location:

  • Paris (Preferred)

Willingness to travel:

  • 25% (Required)

Work Location: In person

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