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Community Specialist UK, Ireland
il y a 2 semaines
As a
Community Specialist for the UK, Ireland & Germany
, you'll be on the front line of managing and supporting our community of freelance photographers (ICs). You'll play a key role in activation, engagement, performance, and retention - all with the goal of ensuring healthy coverage, consistent quality, and improved mission conversion rates.
This is a
full-time role
requiring strong ownership, adaptability, and alignment with both photographer activity in your markets and coordination with our Paris-based teams.
Community Management
- Onboard and activate new photographers (profile checks, calls, follow-ups)
- Coach ICs during early missions to ensure success through strong communication - both 1:1 (calls, direct feedback) and 1:many (webinars, onboarding sessions)
- Monitor engagement and re-engage or offboard inactive ICs
- Manage blockers (e.g. no-shows, misconduct, fraud) and apply standard actions
Performance Monitoring & Optimization
- Track KPIs (conversion rate, activity, coverage, retention) across assigned markets
- Identify underperformance and drive corrective actions
- Flag recurring issues and collaborate with global teams to improve processes
Supply Coverage & Risk Mitigation
- Monitor live supply vs. demand and escalate gaps
- Engage directly with ICs to secure important or uncovered missions
- Source new photographers through referrals, LinkedIn, or manual outreach
Cross-functional Collaboration
- Work with RevOps, Production, Quality, and Marketing to ensure a seamless photographer journey
- Lead experimentation initiatives (across tools, workflows, and processes) to improve both funnel efficiency and photographer satisfaction
- Actively contribute to cross-team projects aimed at scaling operational effectiveness and enhancing community engagement
- Based in Paris, France
- Fluent in both German and English – required for working across Germany and Ireland/UK
- Experience in community management, support, or gig/freelance operations (+ strong motivation to learn and grow)
- Empathetic, strong communication and interpersonal skills
- At ease with dashboards and metrics; uses data to drive decisions
Proactive, autonomous, and adaptable in a fast-paced, evolving environment
Manager Interview:
A discussion with the hiring manager focusing on your skills and experience- Business Case:
A practical task where you present a business case to demonstrate your analytical skills - Stakeholder Meeting:
Interactions with future team members to assess team fit - CEO Interview:
A final strategic and cultural fit interview with the CEO
