Community Specialist US
il y a 2 semaines
As a
Community Specialist for the US & Canada
, you'll be on the front line of managing and supporting our community of freelance photographers (ICs). You'll play a key role in activation, engagement, performance, and retention - all with the goal of ensuring healthy coverage, consistent quality, and improved mission conversion rates.
This is a
full-time role
requiring strong ownership, adaptability, and alignment with both U.S. photographer activity and Paris-based teams.
Due to the management of photographers in the Eastern US region, the working hours for the position are shifted by 2 hours, with expected presence from
11 AM to 8PM CET
, Monday to Friday.
Community Management
- Onboard and activate new photographers (profile checks, calls, follow-ups)
- Coach ICs during early missions to ensure success
- Monitor engagement and re-engage or offboard inactive ICs
- Manage blockers (e.g. no-shows, misconduct, fraud) and apply standard actions
Performance Monitoring & Optimization
- Track KPIs (conversion rate, activity, coverage, retention) across both markets
- Identify underperformance and drive corrective actions
- Flag recurring issues and collaborate with global teams to improve processes
Supply Coverage & Risk Mitigation
- Monitor live supply vs. demand and escalate gaps
- Engage directly with ICs to secure important or uncovered missions
- Source new photographers through referrals, LinkedIn, or manual outreach
Cross-functional Collaboration
- Work with RevOps, Production, Quality, and Marketing to ensure a seamless photographer journey
- Contribute to cross-team projects that improve tools, workflows, and photographer satisfaction
- Based in Paris, France, and available Monday–Friday, 11 AM–8 PM CET
- Fluent in both French (C1+) and English (C2) - required for collaboration with international photographers
- Experience in community management, support, or gig/freelance operations (+ strong motivation to learn and grow)
- At ease with dashboards and metrics; uses data to drive decisions
- Proactive, autonomous, adaptable in a fast-paced, evolving environment and capable of owning and driving their full scope
- Empathetic, strong communication and interpersonal skills
- Manager Interview: A discussion with the hiring manager focusing on your skills and experience
- Business Case: A practical task where you present a business case to demonstrate your analytical skills
- Stakeholder Meeting: Interactions with future team members to assess team fit
- CEO Interview: A final strategic and cultural fit interview with the CEO
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