Community Specialist US

il y a 2 semaines

Paris, Île-de-France OCUS Temps plein

As a
Community Specialist for the US & Canada
, you'll be on the front line of managing and supporting our community of freelance photographers (ICs). You'll play a key role in activation, engagement, performance, and retention - all with the goal of ensuring healthy coverage, consistent quality, and improved mission conversion rates.

This is a
full-time role
requiring strong ownership, adaptability, and alignment with both U.S. photographer activity and Paris-based teams.

Due to the management of photographers in the Eastern US region, the working hours for the position are shifted by 2 hours, with expected presence from
11 AM to 8PM CET
, Monday to Friday.

Community Management

  • Onboard and activate new photographers (profile checks, calls, follow-ups)
  • Coach ICs during early missions to ensure success
  • Monitor engagement and re-engage or offboard inactive ICs
  • Manage blockers (e.g. no-shows, misconduct, fraud) and apply standard actions

Performance Monitoring & Optimization

  • Track KPIs (conversion rate, activity, coverage, retention) across both markets
  • Identify underperformance and drive corrective actions
  • Flag recurring issues and collaborate with global teams to improve processes

Supply Coverage & Risk Mitigation

  • Monitor live supply vs. demand and escalate gaps
  • Engage directly with ICs to secure important or uncovered missions
  • Source new photographers through referrals, LinkedIn, or manual outreach

Cross-functional Collaboration

  • Work with RevOps, Production, Quality, and Marketing to ensure a seamless photographer journey
  • Contribute to cross-team projects that improve tools, workflows, and photographer satisfaction
  • Based in Paris, France, and available Monday–Friday, 11 AM–8 PM CET
  • Fluent in both French (C1+) and English (C2) - required for collaboration with international photographers
  • Experience in community management, support, or gig/freelance operations (+ strong motivation to learn and grow)
  • At ease with dashboards and metrics; uses data to drive decisions
  • Proactive, autonomous, adaptable in a fast-paced, evolving environment and capable of owning and driving their full scope
  • Empathetic, strong communication and interpersonal skills
  • Manager Interview: A discussion with the hiring manager focusing on your skills and experience
  • Business Case: A practical task where you present a business case to demonstrate your analytical skills
  • Stakeholder Meeting: Interactions with future team members to assess team fit
  • CEO Interview: A final strategic and cultural fit interview with the CEO

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