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Team Manager
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A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
We are looking for a Team Manager to orchestrate and guide the sales team in crafting and delivering each phase of the Valentino Client experience. Drive the sales performance through the creation of a KPI target achievement culture among the sales team, making strong use of coaching and feedback.
SALES & KPIs
- Establish individual sales and clienteling KPIs targets for the team and regularly monitor their performance.
CLIENTELING
- Ensure effective execution of the clienteling strategy in-store, ensuring the team is proficient in using company digital assets like Smart XP and MY-V XP.
PRODUCT
(care & knowledge)
- Product Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling storytelling.
- Act as a point of reference for the store staff team on knowledge and storytelling techniques.
- Ensure the sales team complies with product care guidelines.
OPERATIONS
- Guarantee adherence to company policies and procedures, utilizing digital tools and systems such as Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc. effectively.
- Ensure the sales team complies with stock organization.
- Partner with the store operation team on stock count activities and product inbound/outbound planning, and the implementation of standards to preserve product safety.
- Actively support compliance with all administrative tasks, including proper documentation from filing to archiving.
TEAM
- Collaborate with in-store team, VM team and liaise with the In-Store Visual to follow display guidelines; verify and report all relevant information to store Collaborate with the Store Manager to develop action plans aimed at increasing sales performance and enhancing client experience based on Mystery shopping results and VOC feedback.
- Coordinate team schedules and allocate relevant duties/tasks to team members according to in-store traffic needs.
- Implement proper zoning strategies to facilitate effective client handling and ensure product safety.
- Ensure thorough onboarding and consistent training of the sales team on Valentino guidelines, products, and client experience. Collaborate with the training team to address specific training needs.
- Offer continuous feedback and coaching to improve team performance in delivering client experience standards and achieving results, identifying quick-fix actions as needed.
- Utilize monthly touch base meetings with the sales team to discuss performance, address challenges, set goals, and foster collaboration.
- Assist the Store Manager in identifying relevant business and team topics for the morning brief and be capable of delivering it effectively.
- Support the sales team in connecting with, managing, and retaining VIP and top spender clients, handling sensitive situations as needed
CORE COMPETENCIES
- Performance Leadership: Drives team excellence by setting clear expectations, monitoring progress, and providing constructive feedback to achieve and exceed performance goals.
- Operational Floor Leadership: Oversees daily floor operations with precision, ensuring optimal team coordination and an exceptional client experience.
- Client Relationship Mastery: Cultivates strong, lasting client relationships through personalized clienteling strategies, fostering loyalty and satisfaction.
- Talent Development and Growth: Invests in the professional development of team members by identifying potential, providing coaching, and creating pathways for career advancement.
- Collaborative Communication and Team Cohesion: Encourages open, effective communication and fosters a collaborative team environment that drives synergy and shared success.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
